Service Desk Analyst

IDR is seeking a Service Desk Analyst to join one of our top clients for an opportunity in Long Beach, CA. This role involves providing technical support for end-users, focusing on PC hardware, Windows OS, and desktop applications within a healthcare enterprise. The company is committed to delivering first-tier technical assistance to ensure seamless operational workflows. Position Overview for the Service Desk Analyst: Provide technical assistance and support for desktops, laptops, servers, network connectivity, business applications, and voice-over-IP systems. Resolve Service Desk Tier 1 incidents or escalate complex issues to Tier 2 and Tier 3 support teams. Document incidents, requests, and end-user needs accurately while following established SLAs. Demonstrate attention to detail and ability to assess and adjust support based on user’s technical understanding. Understand and follow standard Service Desk operating procedures to maintain service quality. Requirements for the Service Desk Analyst: Minimum of three (3) years’ experience supporting PC hardware, Windows OS, and desktop applications. Proven ability to assess issues and tailor assistance based on end-user’s technical competence. Demonstrated competence in Service Desk operations, workflows, applications, and IT systems. Effective communication skills, both oral and written, to achieve service goals. Ability to gather data, prepare detailed reports, and resolve Tier 1 Service Desk incidents. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #J-18808-Ljbffr