Field Service Technician Level II - Indianapolis, Indiana

Field Service Technician Level II Overview We are seeking a dedicated Field Service Technician II to join our team and serve our clients in Indianapolis, Indiana area. The Field Service Technician Level II will carry out the essential responsibilities expected of a Level 1 installer and also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. Field Service Technician Level II Responsibilities Execute all Level I installer roles and responsibilities, following comprehensive documentation to uphold the highest standards of installation and service. Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments. Understand project scopes and service expectations, take full accountability for assigned tasks, and deliver outstanding results. Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity. Mentor Level 1 installers, maintain high standards, and actively seek their feedback for continuous improvement. Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution. Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects. Pursue ongoing professional development opportunities, focusing on leadership and communication skills, to further enhance contribution to the team. Perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards. Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions. Accept additional job duties that may be assigned in the course of business operations. Field Service Technician Level II Qualifications Minimum 2 years with a previous construction trade. Advanced knowledge of electricity (high and/or low voltage). Hands‑on/field experience from previous work experience. Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.). Ability to identify and use common low voltage cabling. Working knowledge of basic IT networking, configurations, and IP addressing. Ability to read architectural drawings. Team management/supervisor experience. Previous experience completing projects within scope. Previous experience with service ticketing processes. Knowledge of fire, CCTV, intrusion, and emergency nurse call systems. Excellent communication skills. Must have a valid US driver’s license. Compensation and Benefits Competitive base salary based on experience. Bonus and commission programs. Paid Time Off (PTO). Volunteer Paid Time Off (VTO). 100% employer paid family health insurance premium. 100% employer paid disability insurance. 100% employer paid dental and vision insurance. 401(k) with Safe Harbor contributions from company annually. Profit sharing opportunities. #J-18808-Ljbffr