System Maintainer

Systems Maintainer/ Top Secret/SCI with CI Poly

Location:

Required Clearance: Top Secret/SCI with CI Poly

Since 1999, ITEC has been a powerhouse in supporting mission-critical programs for the DoD and Intelligence community, building a solid reputation along the way. At ITEC, we don’t just care for our employees—we champion them with competitive salaries, an outstanding employee care program, and a benefits package that includes Medical, Dental, Vision, Paid Time Off, and a 401k.

U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation.

Job Description:

ITEC is looking for a talented Systems Maintainer to join our team.

Job Responsibilities:

• Provide application and system administration support to operational mission systems to include break/fix actions, scheduling maintenance and documentation.
• Provide consistent execution of system availability and reliability through the direction of proactive maintenance methodologies and request fulfillment activities.
• Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution.
• Enforce adherence to prescribed incident and problem management or ticket escalation processes to quickly and proactively resolve system outages as appropriate.
• Coordinate and collaborate with teammates, customers, and external stake holders as required to ensure timely restoration of failed mission applications and associated functions to a fully operative state.
• Manage out-of-band call-in support requests and execute other related supporting duties as required.
• Provide training for teammates and customers as directed.
• Cultivate technical competency throughout the team as well as customer satisfaction and confidence through the influencing and encouragement of innovative solution development that positively impacts program goals and business results.

Required Skills:

• Current DoD 8570.01m IAT-II or higher certification (e.g., Security+ CE).
• Experience supporting systems maintenance operations.
• Linux command lines.
• Proven experience and proficiency with one or more of the following disciplines in an enterprise environment: Unix, Linux, and/or Windows based OS and application management.
• Troubleshooting of complex and interconnected systems.
• Ability to communicate effectively with internal team members, customers, and external stakeholders across multiple technical areas.