Industry Experienced - General Manager

Job Description

Job Description:\n\nBenefits:\n\n 401(k)\n Bonus based on performance\n Competitive salary\n Health insurance\n Paid time off\n Training & development\n\nIndustry Experienced - General ManagerTennessee Sign Company\nLocation: Tennessee\nEmployment Type: Full-Time\nDepartment: Executive / Operations\nReports To: Owner / President\nLeads a Team of approximately 5 people\n Annual Sales Revenues approximately $2M\n\nLead the Business. Build the Team. Drive Growth.\n\nTennessee Sign Company is a growing regional sign company specializing in the design, fabrication, printing, installation, and service of commercial signage and graphics throughout Tennessee.\n\nWe are seeking an experienced, results-driven General Manager to take responsibility for the day-to-day performance and continued growth of the company.\n\nThis is a senior leadership position for an individual who understands that a successful business requires more than managing today's workload. The General Manager will be responsible for people, sales, operations, customer satisfaction, profitability, accountability, and growth.\n\nWe are looking for a leader who can build a strong team, establish accountability, improve systems, and help take Tennessee Sign Company to the next level.\n\nPosition Summary\n\nThe General Manager will oversee the company's overall operations and work closely with the Owner/President to establish and execute the company's strategic objectives.\n\nThe General Manager will coordinate the activities of:\n\n Sales\n Inside Sales\n Project Management\n Design\n Production\n Installation\n Purchasing\n Customer Service\n Administration\nThe successful candidate will create alignment between these departments and ensure that the company operates as one team with one set of goals.\n\nThe General Manager will be accountable for achieving company objectives related to:\n\nRevenue • Gross Profit • Customer Satisfaction • Production • Schedule Performance • Employee Performance • Cash Flow • Growth\n\nKey Responsibilities\n\nLeadership & Management\n\n Lead the day-to-day operations of Tennessee Sign Company.\n Establish clear expectations for managers and employees.\n Develop a culture of accountability, professionalism, teamwork, and continuous improvement.\n Conduct regular management meetings and performance reviews.\n Establish departmental goals and performance standards.\n Hold managers accountable for achieving their objectives.\n Recruit, develop, coach, and retain high-performing employees.\n Identify underperformance and implement corrective action when necessary.\n Build a leadership team capable of operating effectively without constant owner involvement.\n Serve as the primary leader responsible for coordinating the company's departments.\nFinancial Performance\n\nThe General Manager will have significant responsibility for the company's financial performance.\n\nResponsibilities include:\n\n Establish and manage annual and departmental budgets.\n Monitor revenue and gross profit.\n Monitor operating expenses.\n Review financial statements and key performance indicators.\n Identify opportunities to improve profitability.\n Control unnecessary expenses.\n Monitor labor costs and productivity.\n Improve estimating and pricing discipline.\n Reduce project overruns and unbilled work.\n Monitor accounts receivable and cash flow in coordination with administration.\n Ensure that growth produces profitable revenue—not simply increased sales volume.\nKey Financial Focus\n\nRevenue Growth + Gross Margin + Expense Control = Profitability\n\nThe General Manager will be expected to understand the numbers and use them to make business decisions.\n\nSales & Business Development\n\nThe General Manager will work closely with the sales team to drive profitable growth.\n\nResponsibilities include:\n\n Establish company-wide sales goals.\n Monitor sales pipeline and sales performance.\n Develop sales accountability systems.\n Support sales recruiting, training, and development.\n Review sales conversion rates.\n Monitor average project size and gross margin.\n Identify new markets and customer segments.\n Develop strategies to increase repeat and referral business.\n Help establish key-account and strategic-customer programs.\n Ensure sales commitments are realistic and achievable by operations.\nThe General Manager should be comfortable discussing sales numbers, pipeline performance, closing ratios, pricing, margins, and customer acquisition costs.\n\nOperations Management\n\nOversee the company's operating departments to ensure projects move efficiently from sale through completion.\n\nResponsibilities include:\n\n Establish efficient workflows.\n Monitor production capacity.\n Monitor installation capacity.\n Improve scheduling.\n Reduce bottlenecks.\n Improve communication between departments.\n Establish standard operating procedures.\n Identify operational inefficiencies.\n Implement systems that allow the company to scale.\n Ensure projects are completed accurately and on time.\n Monitor project profitability from sale through completion.\nProject Management\n\nThe General Manager will ensure the project-management function maintains control of the company's active workload.\n\nThis includes:\n\n Monitoring project schedules.\n Reviewing major and high-risk projects.\n Identifying potential project problems early.\n Ensuring change orders are captured and billed.\n Reducing project delays.\n Improving communication with customers.\n Ensuring sold projects are properly handed off to operations.\n Reviewing completed projects for profitability and performance.\nProduction & Installation\n\nThe General Manager will oversee the performance of the production and installation departments through their respective managers.\n\nKey objectives include:\n\n Improve production efficiency.\n Improve installation efficiency.\n Reduce rework.\n Reduce material waste.\n Improve on-time completion.\n Maintain high quality standards.\n Maintain strong safety performance.\n Properly maintain equipment and facilities.\n Ensure production and installation capacity supports sales growth.\nCustomer Experience\n\nThe General Manager is responsible for ensuring Tennessee Sign Company delivers a professional customer experience from the first sales contact through project completion.\n\nResponsibilities include:\n\n Establish customer-service standards.\n Monitor customer satisfaction.\n Address significant customer issues.\n Identify recurring service problems.\n Develop systems to prevent customer issues.\n Encourage repeat and referral business.\n Protect the company's reputation in the marketplace.\nStrategic Planning & Growth\n\nThe General Manager will work with ownership to develop and execute the company's growth strategy.\n\nResponsibilities may include:\n\n Establish annual business objectives.\n Develop growth plans.\n Evaluate new markets.\n Evaluate new products and services.\n Analyze equipment and facility requirements.\n Evaluate additional locations or expansion opportunities.\n Develop organizational structure required for growth.\n Identify acquisition or strategic partnership opportunities when appropriate.\n Develop succession and leadership-development plans.\nSystems & Process Improvement\n\nA major responsibility of the General Manager will be helping Tennessee Sign Company move from an owner-dependent operation toward a systems-driven organization.\n\nThe General Manager will:\n\n Establish written procedures.\n Improve workflow between departments.\n Implement accountability systems.\n Improve use of CRM and project-management software.\n Establish dashboards and KPIs.\n Standardize recurring processes.\n Document responsibilities and expectations.\n Identify bottlenecks and eliminate unnecessary steps.\n Continuously improve the company's operating systems.\nPeople & Culture\n\nThe General Manager will establish and maintain a high-performance culture.\n\nWe want a workplace where:\n\n People know what is expected of them.\n Employees understand how their performance is measured.\n Good performance is recognized.\n Poor performance is addressed.\n Problems are communicated rather than hidden.\n Managers lead rather than simply supervise.\n Employees take ownership of their responsibilities.\n Safety and quality are non-negotiable.\n Team members understand how their work contributes to company success.\nRequired Qualifications\n\n 7+ years of progressive management experience preferred.\n Previous General Manager, Operations Manager, Regional Manager, or similar leadership experience strongly preferred.\n Proven experience managing people and departments.\n Demonstrated financial and business-management experience.\n Strong understanding of P&L management.\n Strong sales and customer-service understanding.\n Excellent organizational and communication skills.\n Strong problem-solving and decision-making ability.\n Demonstrated ability to establish accountability.\n Strong computer and business-system skills.\n Ability to manage multiple priorities in a fast-paced environment.\nPreferred Experience\n\nExperience in one or more of the following industries is highly desirable:\n\n Sign industry\n Construction\n Manufacturing\n Commercial contracting\n Printing\n Graphics\n Architectural products\n Building materials\n Commercial services\n Multi-location operations\nSign-industry experience is strongly preferred, but an exceptional business leader with relevant operational experience will be considered.\n\nIdeal Candidate\n\nThe ideal General Manager is:\n\n A strong leader who leads by example.\n Highly accountable and results-oriented.\n Financially disciplined.\n Comfortable making difficult decisions.\n A strong communicator.\n Highly organized.\n Proactive rather than reactive.\n Comfortable managing managers.\n Capable of holding people accountable without creating unnecessary conflict.\n Customer-focused.\n Sales-minded.\n Operationally disciplined.\n Comfortable using data to make decisions.\n Focused on continuous improvement.\n Able to balance short-term priorities with long-term strategy.\nWe Are Looking for a Leader Who Will:\n\nBuild the Team.\n Grow the Business.\n Improve the Systems.\n Protect the Culture.\n Increase Profitability.\n\nPerformance Expectations\n\nThe General Manager will be accountable for measurable improvements in:\n\nFinancial Performance\n\n Revenue growth\n Gross profit\n Net operating profit\n Expense control\n Cash flow\nSales Performance\n\n Sales volume\n Closing percentage\n Average project size\n Sales pipeline\n Customer retention\nOperations\n\n On-time project completion\n Production efficiency\n Installation efficiency\n Labor utilization\n Material waste\n Rework\nCustomer Experience\n\n Customer satisfaction\n Complaints\n Repeat business\n Referral business\nTeam Performance\n\n Employee retention\n Employee productivity\n Manager accountability\n Employee development\n Safety performance\nKey Performance Indicators\n\nThe General Manager will be expected to establish and maintain a company dashboard covering the most important business metrics.\n\nAt a minimum, this should include:\n\nSales Revenue\nGross Profit & Gross Margin\nNet Profit\nSales Conversion Rate\nBacklog\nAccounts Receivable\nOn-Time Completion\nProduction Efficiency\nInstallation Efficiency\nRework\nCustomer Satisfaction\nEmployee Turnover\n\nCompensation & Benefits\n\nCompetitive executive-level compensation based on experience, leadership ability, and demonstrated results.\n\nThe compensation package may include:\n\n Competitive base salary\n Performance-based bonus\n Profit-based incentive opportunity\n Paid time off\n Company benefits\n Professional development\n Advancement opportunities\nA significant portion of compensation may be tied to company performance and achievement of established financial and operational objectives.\n\nSpecific compensation and benefits will be discussed during the interview process.\n\nCareer Opportunity\n\nThis is an opportunity for an experienced business leader to become a key part of the continued growth of Tennessee Sign Company.\n\nThe successful candidate will have the opportunity to help build the systems, leadership team, and organizational structure required to grow the company into a leading regional sign and graphics organization.\n\nThe General Manager will work directly with ownership and will have a meaningful influence on the company's future.\n\nWhy Join Tennessee Sign Company?\n\n Growing regional company with significant opportunity.\n Diverse commercial customer base.\n Strong product and service capabilities.\n Opportunity to build and lead a high-performing team.\n Direct influence on company strategy and profitability.\n Performance-based compensation opportunity.\n Opportunity to build a scalable organization.\n Potential for significant long-term career growth.\nHow to Apply\n\nIf you are an experienced business leader who is ready to take ownership of people, performance, operations, and profitability, we want to hear from you.\n\nPlease submit your resume and a brief description of:\n\n The size and type of organizations you have managed.\n The number of employees you have directly or indirectly managed.\n Your experience managing a P&L.\n Your experience growing revenue and profitability.\n The most significant operational improvement you have implemented.\n Why you believe you would be successful as General Manager of Tennessee Sign Company.\nTennessee Sign Company\nBuilding Signs. Building Brands. Building Careers.