Service Advisor

Service Advisor

Southern Motors is seeking a friendly, knowledgeable, and customer-focused Service Advisor to join our service team. In this role, you’ll serve as the main point of contact between customers and our service department — helping them understand vehicle needs, providing accurate repair estimates, and ensuring an exceptional customer experience from drop-off to pick-up.

At Southern Motors, we’re proud of our long-standing reputation for honesty, integrity, and outstanding customer care. Our culture is built on respect, teamwork, and a shared passion for the automotive industry. We offer our employees growth opportunities, supportive leadership, and a rewarding career path.

Compensation and Benefits

• Competitive pay plan
• Health, Dental & Vision Insurance (eligible after 60 days)
• Life & AD&D Insurance (company-paid and voluntary)
• Voluntary Disability, Accident, Critical Illness, and Hospital Indemnity coverage
• 401(k) with company match after 1 year (up to 4%)
• Ongoing training and career growth opportunities

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.