Patient Services Representative II

Job Description

Job Description

Location: Evergreen Radia Imaging Center Kirkland

Shift: Monday-Friday 7:00am-3:30pm 

Compensation:  The salary range is $23.37-$33.09/hour. The salary is based on multiple factors, including but not limited to job-related experience, knowledge, skills, abilities, and employment status. 

**Eligible to receive a signing bonus of up to $5,000**

Evergreen Radia is looking for a PSR II (Patient Service Representative II) to join our team.  We are an Outpatient Imaging Center, open Monday – Saturday, located in downtown Kirkland, Washington. Evergreen Radia is a part of Radia, Inc. 

Come join a great team dedicated to quality imaging and excellent patient care.

Benefits:

We offer a comprehensive benefits package designed to support the well-being and success of our team. This includes a competitive salary, medical and dental coverage, paid time off, and paid sick leave accrual. Employees receive a 401(k) retirement plan with employer matching contributions up to a specified amount, in addition, we offer an annual profit-sharing contribution made directly into your retirement account. Additional benefits include life and disability insurance, and a mid-year performance-based salary increase. Benefits are available with eligible FTE status; employees working more than 20 hours per week are eligible to participate.

• 2 Medical plans to choose from, dental, vision, life and LTD
• HSA and FSA available
• A 401(k)-employer match, with a profit-sharing component  
• Up to 21 paid days off per year
• 8 paid holidays annually
• Life and disability insurance
• Learning opportunities through professional development programs
• Educational Assistance 
• Discretionary mid-year performance based increase

Position Summary:

• Accurately schedules all imaging modalities, including complex exams, and obtains clinical information from referring providers when needed.
• Welcomes patients and visitors, provides directions, and creates a professional and inviting environment.
• Delivers excellent customer service, resolves concerns, and escalates issues to the Supervisor or Manager when appropriate.
• Verifies insurance coverage, authorization requirements, billing information, and applicable payer rules.
• Assists patients with registration and check-in accurately and professionally.
• Communicates insurance and authorization updates to patients and other internal and external customers.
• Identifies operational concerns, recommends solutions, and serves as a resource for PSR staff when leadership is unavailable.
• Maintains accurate patient records and documentation while following quality, safety, and regulatory requirements.
• Promotes teamwork by building respectful working relationships, supporting training, and demonstrating leadership.
• Monitors office supplies, verifies deliveries, secures bank deposits, and completes required cash reconciliations.

Qualifications and Requirements

• High School diploma or equivalent
• Minimum of 2-3 year in a customer service-oriented environment required
• Minimum of 2-3-year medical office experience preferred
• Knowledge of medical insurance required
• Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
• Demonstrates a professional demeanor in appearance and behavior in all work-related interactions

COVID Requirements

To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires are required to present written proof of COVID-19 vaccination or a written request for an exemption within 30 days of hire.

About Radia
Evergreen Radia is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation.  Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations.   #INDTLC