Warehouse Lead

Warehouse Lead

The Warehouse Lead is responsible for coordinating day-to-day warehouse activities, ensuring productivity, safety, and accuracy in inventory handling. This role serves as the first line of leadership on the warehouse floor, supporting the Regional VP of Operations and Inventory Specialist in overseeing staff performance, training, and compliance with company policies and procedures.

Key Responsibilities:

• Lead daily warehouse operations, including receiving, storing, picking, packing, and dispatching goods.
• Monitor workflow and assign tasks to warehouse staff to maintain efficiency and accuracy.
• Train, mentor, and provide guidance to Warehouse Workers; ensure adherence to safety and quality standards.
• Support Regional VP and Inventory Specialist in monitoring productivity and performance metrics.
• Perform inventory counts, ensure proper labeling and storage of goods, and report discrepancies.
• Ensure shipments are prepared accurately and in compliance with company standards.
• Operate warehouse equipment (e.g., forklifts, pallet jacks) as needed.
• Maintain cleanliness, organization, and safety of the warehouse environment.
• Communicate issues, delays, or process improvements to Regional VP and Inventory Specialist.
• Assist in onboarding new warehouse employees and provide peer-level training.
• Perform other related duties as assigned.

Supervisory Responsibilities:

• Provides direction to Warehouse Workers in daily operations.
• Acts as a working lead by balancing hands-on tasks with oversight responsibilities.
• Supports Regional VP and Inventory Specialist in performance coaching and feedback.

Qualifications:

• High school diploma or GED required; associate degree or coursework in logistics or supply chain preferred.
• 1-3 years of warehouse experience with demonstrated leadership responsibilities.
• Forklift certification preferred (or ability to obtain within 90 days).
• Experience with warehouse management systems and inventory control processes.

Skills Required:

• Strong leadership and organizational skills.
• Ability to train and mentor team members effectively.
• Proficiency in operating forklifts and other warehouse equipment.
• Attention to detail with strong problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.

Competencies:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skilfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands and Work Environment:

• Continually required to stand.
• Continually required to walk.
• Continually required to utilize hand and finger dexterity.
• Continually required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Continually works near moving mechanical parts.
• Occasionally works in high, precarious places.
• Continually exposed to outside weather conditions.
• Occasionally exposed to extreme heat or cold (non-weather).
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must continually lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; peripheral vision; depth perception and ability to adjust focus.