Customer Claims Associate

It’s not just a job. It’s the launchpad for your career. Are you an energetic, positive individual looking to build a long-term career? We are currently seeking to add to our highly collaborative, inclusive claims team. Whether you are just starting your journey, coming from another sector, or you are a seasoned professional, let's have a conversation. 

Our client has over 170 years of rich history and tradition. Consistently recognized by Forbes as One of America’s Top Employers and by Business Insurance as a Best Place to Work, they are deeply committed to your professional development, offering personalized coaching, hands-on mentorship, and a clear career path from day one. What you'll do: You will play a vital role in our success by providing critical, empathetic service to our customers when they need it most. Working in a dynamic, fast-paced environment, you will be the first point of contact for customers after unexpected property events. The Details: 

• This is a full-time hybrid role consisting of 3 office days (Worcester, MA) and 2 work from home days each week.
• The schedule is from Monday to Friday during typical business hours.
• The pay rate is $24/Hour. 

Are You Ready to Take the Next Step? Apply today! Please send all questions, resumes and correspondence to View email address on us.fitly.work.

salary: $23.75 - $24 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Deliver compassionate customer support: Connect with policyholders over the phone to listen to their stories, offer reassurance, and guide them through the claims process step-by-step.

• Solve problems and make fair decisions: Review straightforward claim details to evaluate options, assess needs, and help reach fair settlements.

• Gather key details: Conduct clear, detailed phone conversations (and occasional recorded interviews) to understand what happened and confirm accurate information.

• Learn while you earn: Participate in a structured, paid training program where we help you build foundational insurance knowledge and earn required state adjuster licenses.

• Maintain high attention to detail: Keep accurate records and partner with internal specialized teams whenever a case needs deeper research or factual review.

• Set up for remote success: Maintain a reliable, high-speed home internet connection to deliver seamless support from your home workspace.

Skills

• Customer support
• Basic Software Skills
• Active Listening
• Empathy
• CRM
• Typing Skills
• Basic Computer Skills
• Customer Service
• Adapting to Change

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.