Senior Technical Delivery Manager, CRM Technology & Client Data
Brobston Group LLC
Summary
The Senior Technical Delivery Manager, CRM Technology & Client Data leads technical delivery for Salesforce Data 360 and the CRM ecosystem, translating architecture into detailed designs and actionable work for engineering teams. This hands‑on technical program manager drives implementation, validates new platform features, and manages vendors and cross-functional stakeholders to deliver the CRM roadmap. The role is based in New York City with a hybrid schedule requiring a minimum of three days on‑site.
Responsibilities
- Translate high-level CRM architecture into technical designs, data flows, and user stories for development teams
- Serve as technical design authority for Salesforce Data Cloud components and identity resolution logic
- Ensure development adheres to enterprise standards, patterns, and best practices
- Lead the Agile delivery team, manage sprint planning, and remove technical roadblocks to ensure on‑time delivery
- Conduct proofs‑of‑concept and validate new Salesforce Data Cloud features against architecture
- Manage vendors and coordinate with PM/BA, testers, and internal/external technology teams
- Implement engineering best practices including environment, release, CI/CD, and deployment methodologies
- Drive quality through code reviews, automated testing, and QA practices; act as escalation point for complex technical issues
Requirements
- Minimum 7 years of CRM/CDP/Data 360 experience with Salesforce expertise (Marketing Cloud, Data 360/CDP, Salesforce Core)
- Proven hands‑on technical leader with experience in data models, integration patterns, and platform capabilities
- Strong knowledge of CRM development, consumer databases, data quality, and master data management principles
- Experience enforcing release management, code versioning, and deployment best practices
- Preferred: Salesforce Data 360/CDP Cloud Consultant experience and relevant Salesforce certifications (Administrator, Platform Developer I, Data 360 Consultant)
- Bachelor's degree or equivalent experience; ability to work hybrid in Midtown Manhattan (minimum 3 days onsite)
Vacancy posted 4 hours ago
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