Administrative Assistant

Under general supervision, provides administrative support, offers customer friendly information, demonstrates compassion and discretion assisting the public in matters related to cemetery services.

• Answer telephone and greet visitors and customers professionally.
• Ability to take burial calls and communicate cemetery arrangements to funeral homes with complete accuracy.
• Look up and provide directions to burial locations for customers.
• Run credit card payments, receive cash and provide change when required.
• Receive customer complaints/requests and ensure resolution. Escalate to management, if necessary.
• Process contracts, update records to reflect purchase, file appropriately and ensure distribution of information to necessary departments.
• Prepare marker orders, communicate with vendors and follow up to ensure timely delivery.
• Coordinate work orders and burials with Grounds Department.
• Prepare and format materials such as letters, certificates, deeds and contracts.
• Create, maintain and update records, such as lot and interment cards and maps.
• Schedule or assists in scheduling appointments with Counselors.
• Track basic inventory items and place orders with vendors as needed.
• Coordinate order forms and annual mailings to customers. Process orders and generate work orders for grounds to place decorations at grave locations.
• Assist other office personnel when requested.
• Other duties as assigned.

• Two years clerical experience and completion of two years of course work in administrative assisting, computer technology or accounting preferred. Experience working in cemetery or related field a plus.
• Prior Customer Service experience - 2 years required.
• High level of compassion and integrity.
• Demonstrated success communicating with the public in a customer service setting both in person and over the telephone.
• Ability to multi-task and set priorities.
• Proficiency in Microsoft Office; Outlook, Word and Excel.
• Knowledge of basic office procedures and practices, grammar and business English.
• Skill in performing basic calculations.
• Fluency in Spanish a plus, but not required.

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off