Clinical Team Leader-Schedule: 2 Days 8a-4:30p, 3 days 6p-2:30a

Job Description

Job Description

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

JOIN US IN MAKING THE MOST OF EVERY DAY!

Reserve Care operates in celebration of the individual worth of each life; we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

WHY US?

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP .

We have a passion for purpose-driven work! Do you?

JOIN OUR FAMILY! 

The Clinical Manager (Internal; Clinical Team Leader) is responsible for general management, supervision and leadership of a hospice transdisciplinary team.  Demonstrates knowledge of and commitment to the organization’s mission, culture, fiscal, customer service and management principles. Acts as Reserve Care's representative to hospitals, medical community and external providers. 

Essential Functions:

• Maintains open communication and networking with other hospice offices.  Coordinates cross coverage as needed
• Assists with consultation and coordination of services involving any agency providers, nursing facilities and/or physicians
• Provides management and leadership of a hospice team.
• Coordinates and supervises all clinical staff in relation to program and clinical services.  Participates in the selection, orientation and evaluation of clinical staff.
• Oversees case assignments for team.
• Provides direct patient and family care as appropriate and may include supervised home visits with staff members.
• Facilitates or oversees the facilitation of care conferences for team.  Provides assistance to the team in identification and resolution of problems and concerns in patient/family care and in the plan of care.
• Provides clinical guidance/education through team and staff meetings.  Provides consultation to all team members related to specific patient/family care needs.
• Assists in staff development and educational programs for the team.
• Assists in the coordination of volunteers and volunteer training.
• Oversees continuing compliance with internal and external regulatory standards including Medicare, Medicaid, licensure, JCAHO, corporate compliance and agency policies/procedures.
• Possesses a thorough understanding of Medicare hospice regulations and other regulatory hospice requirements as it relates internally and to all external relationships
• Participates as required in the QA process pertinent to hospice service; focus on Quality Scores and Public Reporting
• Participates in public relations, community outreach and promotion of HWR and Advisory Councils
• Assists with all survey preparation and coordination
• Collaboration with Centralized Medical Records for oversight of clinical records
• Demonstrates fiscal responsibility for the team budget through the judicious allocation and monitoring use of resources.  Review variance reports and maintain Compass standards
• Demonstrates and promotes positive customer service responsiveness internally and externally according to agency standards
• Participates in on-call as assigned.
• Serves on committees as assigned.
• Performs other duties as assigned.

Requirements:

• RN License or other related Clinical Professional License
• BSN Clinical background with Bachelor’s degree preferred.
• Hospice/Palliative Care experience preferred.
• Supervisory experience preferred.
• Independent and analytical thinker
• Previous experience in hospice or health care operations preferred
• Working knowledge of basic Microsoft Office Suite applications