Customer Service Coordinator

Job Description

Job Description

Customer Service Coordinator | $21-$25 Hourly | North Naples, FLJoin a Team Where Your Work Makes an ImpactEmpowered Global is looking for a Customer Service Coordinator who enjoys helping people, staying organized, and being part of a team that truly supports one another.We are a locally owned electrical contractor specializing in generators, residential service, and remodeling projects. Our reputation has been built on doing the right thing, delivering quality work, and treating both our customers and employees with respect.If you are looking for more than just a job and want to be part of a company that invests in your growth, we'd love to meet you.Schedule: Monday - Thursday: 8:00 AM - 5:00 PM, Fridays 8:00AM – 3:00PMPay: $21.00 - $25.00 hourlyWhat We Offer:Comprehensive Benefits: Medical, dental, and vision coverageRetirement Savings: 401(k)-style retirement plan with up to 3% company matchPaid Time Off & Holidays: Enjoy time away to rechargeTeam-Focused Culture: Company outings every six months including Christmas parties, spa days, fishing trips, escape rooms, axe throwing, and moreCareer Growth: We support employees who want to develop their skills and advanceValues-Driven Workplace: Our core values are Empower, Integrity, Professionalism, Leadership, and ServiceKey Responsibilities:In this role, you will help create a positive experience for both customers and team members by:Managing incoming customer calls with professionalism and a helpful attitudeCoordinating and scheduling service appointmentsEducating customers on maintenance agreements and 10-year extended warranty options through a consultative approachSupporting daily office operations with administrative tasksDelivering exceptional customer service throughout the customer journeyCollecting customer paymentsManaging membership contract renewalsFollowing up with installation leadsMonitoring jobs for return trips and customer follow-up needsMonitoring the Kohler Management Pro app for system shutdown notificationsWhat You Bring:Minimum 1 year of customer service and scheduling experienceStrong English communication skills, both written and verbalExcellent organization skills with the ability to manage multiple prioritiesA team-oriented mindset and willingness to collaborateAttention to detail and strong follow-throughExperience with Microsoft Office programs including Word, Excel, and OutlookHigh school diploma or GEDPreferred Qualifications:Experience using Service Titan softwareFamiliarity with the local service area including Bonita Springs, Naples, and EsteroAt Empowered Global, you'll be part of a company where your contributions are recognized, your ideas are valued, and your success matters.If you're ready to join a supportive team and build a long-term career, apply today!Candidates will be required to pass a background check upon being given a conditional offer of employment