Maintenance Manager

Seeking a US Veteran, Guardsman, Reservist, and/or Military Spouse (highly preferred) for a Workshop Manager opportunity. The Workshop Manager is accountable for leading the workshop team to deliver safe, efficient, and high-quality maintenance operations. This includes managing daily workshop performance, ensuring compliance with Quality Standards and safety practices, and maintaining exceptional customer service.

Pay: $95,000 - $115,000

Essential Duties and Accountabilities:

• Lead and manage the workshop team to deliver safe, efficient, and high-quality maintenance operations.
• Oversee daily workflow, including vehicle turnaround times, productivity, repairs, breakdowns, and new work requirements.
• Manage the workshop floor and associated yard, ensuring organization, cleanliness, and compliance with operational standards.
• Conduct daily reviews of completed work to ensure all parts, labor, and descriptions are accurately recorded.
• Maintain accountability for the site’s financial performance, including ownership of the P&L, cost control, and alignment with budget targets.
• Provide regular performance and operational updates to the Operations Director.
• Oversee daily servicing, repairs, maintenance planning, inspections, cleaning, and auditing to meet company standards.
• Lead local projects from planning to completion, coordinating with landlords, vendors, and internal teams.
• Seek required customer approvals before work begins and manage the chargeable defect authorization process, including warranty repairs.
• Manage facility upgrades, infrastructure improvements, and equipment installations, ensuring compliance with operational, safety, and timeline requirements while coordinating with contractors, vendors, and internal teams to minimize operational disruption.
• Monitor and ensure adherence to KPIs, budgets, and service standards.
• Control costs by challenging and pre-authorizing subcontractor, parts, and overtime expenses.
• Ensure all defects are repaired effectively and records are maintained accurately.
• Ensure safe work systems and practices are followed and toolbox talks are delivered on time.
• Manage shift patterns, scheduling, and staff availability to meet operational needs.
• Accountable for overall workshop productivity by effectively managing technician workload, prioritizing tasks, and ensuring timely completion of maintenance and repair activities.
• Address performance issues through coaching, development, or formal disciplinary processes as required.
• Manage absence, sickness, and lateness in line with company policy; conduct return-to-work interviews.
• Recruit, onboard, and induct new staff; motivate and develop team members for optimal performance.
• Provide initial technical training and ongoing skills development to technicians, identifying and addressing training gaps and aligning with industry trends (e.g., electrical training for EV GSE or trucks)
• Partner with HR to resolve employee relations matters and ensure compliance with policies and employment law.
• Act as the primary site contact for customers, ensuring all service delivery meets quality specifications.
• Proactively address customer concerns and maintain strong relationships.
• Work with Commercial to align operational delivery with contractual obligations
• Identify new maintenance opportunities for the workshop
• Promote and enforce OSHA standards and safe work practices to achieve full team compliance.
• Ensure proper use of safety equipment, PPE, and protective devices.
• Report and investigate accidents, incidents, near-misses, hazards, and unsafe practices promptly through Quentic.
• Participate in safety improvement initiatives and cooperate fully in investigations.
• Manage subcontractors and visitors, addressing substandard work promptly.
• Investigate vehicle and personal accidents and complete required reports to company standards.
• Perform other operational and business support tasks as assigned, maintaining flexibility and professionalism.

Requirements:

• US Veteran, Guardsman, Reservist, and/or Military Spouse preferred
• Strong leadership, team management, and decision-making skills.
• Ability to lead operational projects from concept to completion
• Customer-focused with strong service delivery orientation.
• Proficient in budgeting, P&L management, cost control, and operational KPIs.
• Knowledge of workshop procedures, systems, and safety regulations.
• Sufficient technical knowledge to develop and deliver initial technician training, and to drive ongoing training improvements aligned with industry trends (e.g., EV technologies).
• Strong cross-functional collaboration with HR, Commercial, and technical teams.
• Skilled in conflict resolution, coaching, and performance management.
• Good IT skills and ability to prepare clear reports and presentations.
• Resilient, adaptable, and able to work effectively in a fast-paced, changing environment.

Easterseals DC MD VA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.