Change Management Specialist (term-limited)

Description

Salary range is $81k to $176k, with a midpoint of $122k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

This is a term limited position of 2 years.

GENERAL PURPOSE:

The Change Management Specialist serves as a strategic partner in guiding the organization through a major multiyear transformation of ERP and EAM systems, capabilities, and business processes. This role provides advanced analytical, change management, and stakeholder engagement expertise to ensure business readiness and adoption across a large, diverse public transit workforce. The position works closely with program leadership, change champions, business process owners, technical teams, and outside partners to assess impacts, develop change management plans, and drive effective engagement and adoption strategies. It plays a key role in translating complex technical and process changes into actionable, people-centered solutions that support successful post-implementation adoption and usage. The role ensures alignment with the agency's Prosci-based change management framework and promotes a culture of continuous improvement throughout the program lifecycle.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Collaborates with the program Change Management Lead, Change Champions, and external system integration partners in the ongoing development of change management strategies, plans, and activities.
• Leads complex change impact assessments, business process analyses, and readiness evaluations for ERP/EAM transformation initiatives.
• Develops and manages change management plans, including communication, stakeholder engagement, training, and reinforcement activities using the Prosci methodology.
• Serves as the primary liaison between business units, program teams, and program leadership to ensure alignment of future-state processes with organizational objectives and agency roles.
• Facilitates workshops, impact assessments, ADKAR surveys, and organizational readiness discussions with cross-functional stakeholders.
• *Develops recommendations to streamline processes, improve productivity, and strengthen adoption of new systems and capabilities.
• Tracks and reports organizational readiness metrics, adoption indicators, and change risks to program leadership.
• Supports development and execution of communication and training strategies, materials, and delivery approaches aligned with the change roadmap.
• Advises program and business leadership on change risks, mitigation strategies, and opportunities for improvement.
• Ensures compliance with agency policies and industry best practices related to business analysis, change management, and project governance.
• Builds and maintains strong, collaborative relationships across the Agency and with external partners, enabling seamless data sharing, operational alignment, and joint problem-solving to support regional and interagency initiatives.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's Degree in Business Administration, Public Administration, Organizational Development, or a closely related field. Five years of experience applying structured change management methodologies; Experience working on enterprise-level technology or transformation projects, preferably ERP or EAM system implementations; Or an equivalent combination of education and experience.

Preferred Licenses or Certifications:

• Prosci Certified Change Practitioner or similar.
• Lean Sig Sigma Certification or similar.

Required Knowledge and Skills:

• Advanced knowledge of change management principles, methodologies, and tools, including Prosci ADKAR.
• Demonstrated ability to lead organizational change efforts within large, complex, multi-stakeholder environments.
• Excellent facilitation, communication, and interpersonal skills, with the ability to engage staff at all levels.
• Ability to translate technical or complex concepts into clear, accessible language for non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to synthesize information and identify actionable insights.
• Experience supporting enterprise-level technology or process transformation initiatives.
• Ability to manage competing priorities, adapt to change, and work effectively in a fast-paced, evolving environment.

Preferred Knowledge and Skills:

• Experience with ERP and/or EAM system implementations
• Familiarity with public sector operations, particularly in transportation, infrastructure, or capital program environments.
• Proficiency with business process modeling tools
• Prosci Change Practitioner certification or equivalent.
• Experience developing and delivering training materials and user-support resources.
• Knowledge of project management practices and tools (e.g., PMBOK, Agile, MS Project, Jira).

Physical Demands / Work Environment:

• Work is performed in a hybrid environment with an expectation of working in office a minimum of 3 days per week.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.