Manager, Design & Delivery

Job Summary: Must reside in Northern California. Managing the design and development of training, ensuring curriculum accuracy, and overseeing the resolution of troubleshooting as needed. Managing the selection of training methods and programs. Managing the creation of training objectives for education modules and overseeing trainers, ensuring their clients reach their learning goals. Managing the evaluation of alternative training techniques, procedures, and/or methods. Managing the delivery of training programs, and guiding learners by leveraging adult learning principles. Leveraging thorough knowledge to review evaluations used to assess the application of skills, knowledge, and training objectives. Uses best practices for training modalities, monitoring, and analyzing training results. Managing the development, analysis, and management of program plans including scope identification and management, schedule, inter‑dependencies, and resource forecast. Managing the review of needs assessments for training and/or performance issues. Overseeing the collection research regarding training norms and industry standards within assigned areas. Essential Responsibilities: Provides developmental opportunities for others; builds collaborative, cross‑functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making. Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives. Guides other groups within or outside the company by: managing consultants executing systems or region‑wide change initiatives, region‑wide culture change programs, and performance initiatives. Manages the design and development of trainings by: monitoring the creation and implementation of up‑to‑date complex content (e.g., course curricula, training aids, and other supporting materials), ensuring curriculum accuracy, and leading troubleshooting as needed; selecting training methods (e.g., e‑learning, in‑person, classroom, on‑site, just‑in‑time support, web sessions, blended learning and conference calls) and developing programs to implement; validating training objectives for education modules, authoring and overseeing the revision of training modules and supporting materials; identifying and managing the prioritization of mainly long‑term learning goals and ensuring objectives are in alignment with strategic business units goals; and managing the implementation process of alternative training techniques, procedures, and/or methods while providing recommendations to improve programs. Assesses programs training needs by: managing complex and more in‑depth needs assessments for individuals and groups. Assesses process improvement of trainings by: utilizing advanced processes, methodologies, and performance measures to evaluate the effectiveness of programs to continuously improve organizational performance. Oversees completion of projects by: overseeing execution of complex program plans, including scope identification and management, schedule, inter‑dependencies, and resource forecast. Drives the refinement of training and delivery by: overseeing the implementation of research of training norms and industry standards within assigned area(s); and supervising research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development. Leads effective training delivery by: managing the training delivery of programs (e.g., orientation, customer service, and supervisory skills); modeling the application of adult learning principles, consulting with leaders, assessing trends, and creating novel processes to improve training delivery; overseeing the evaluation of training and approving next steps based on results of the application of skills, knowledge, and training objectives; presenting gathered feedback and recommendation to senior leaders about training results and planning next steps; and managing trainers delivering long‑term complex training by providing guidance on training delivery. Minimum Qualifications: Minimum three (3) years of experience in a leadership role with or without direct reports. Bachelors Degree in Education, Management, Organizational Development, Behavioral Science, or a directly related field AND minimum six (6) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field, OR Minimum nine (9) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field. Additional Requirements: Knowledge, Skills, and Abilities (KSAs): Written Communication; Content Development; Consulting; Coordination; Program Development; Project Management; Quality Assurance Process; Research and Development (R&D); Curriculum Development; Adult Learning Theory; Presentation Skills; Internal Communications; Storytelling; Knowledge Management; Learning Measurement; Business Relationship Management; Relationship Building Preferred Qualifications: Three (3) years of experience in developing and conducting training programs on a variety of subjects. Five (5) years of experience in delivering management and leadership training. #J-18808-Ljbffr Kaiser Permanente