Dealership Parts Counterperson

Job Description

Job Description

The Kowalis family opened the doors of its first dealership in the 1970's and so began their mission to make the car shopping process easier. From the Service Department to the Showroom, the Kowalis family simplified every process and created a high-end customer experience. In fact, it's dedication to world-class service that makes Kowalis Auto Group a positive place to shop and to work. We have a high employee retention rate and many of our employees have been here for decades. We believe that when you treat people right, those good works come full circle. 

Today, Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still a #1 priority.

 

BENEFITS 

• Health
• Dental
• Vision
• Life
• 401k with match
• Paid vacation

Responsibilities

• Oversee the parts sales process from start to finish

• Communicate with staff and customers in a friendly and professional manner

• Converse effectively/efficiently regarding customer parts status

• Read and understand the parts catalog when looking up and speaking to specific parts

• Answer phone calls, provide price quotes and other information to customers

• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate

• Provide high level service to both internal and external customers

• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock

• Notify parts manager of out-of-stock parts or shop materials that need immediate attention

• Locate out-of-stock parts from outside source and submit an emergency order, if necessary

• Make sure all internal requests for parts are billed on service repair order

• Receive payment from retail customers or obtains credit authorization

Qualifications

• High School Diploma or equivalent and prior auto parts sales experience (preferred)

• Eager to improve in a dynamic work environment

• Strong interpersonal and time management skills

• Ability to read/interpret safety and maintenance documents

• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume

• Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.