Legal Support Specialist

This is a contract position.

This person will work a hybrid schedule, with 3 days onsite in Vienna, VA.

In this role, you will:

• Review, interpret, and process garnishments, child support orders, tax liens, IRS levies, and other legal attachments in accordance with federal, state, and organizational requirements.
• Place, update, and remove account restrictions, holds, and freezes as required by legal orders.
• Conduct detailed account research to determine compliance requirements and available funds.
• Perform high-volume data entry of legal orders and related case information while validating documents, account data, and member information to ensure accurate processing and regulatory compliance.
• Monitor queues and workloads to ensure timely processing and adherence to established service level agreements (SLAs).
• Review incoming legal documentation for accuracy, completeness, and validity.
• Maintain accurate records and documentation of actions taken on member accounts.
• Identify and escalate complex cases, discrepancies, or potential compliance concerns.
• Communicate effectively with internal departments, legal entities, courts, employers, government agencies, and other stakeholders as needed.
• Support team objectives by assisting with workload balancing, queue management, and process improvements.
• Participate in quality reviews and ensure adherence to established procedures and regulatory requirements.

The skills we are looking for in this role include:

• Knowledge of legal regulations, court orders, and compliance requirements related to garnishments, levies, liens, and other legal processes.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Ability to prioritize multiple tasks and manage time effectively in a fast-paced environment.
• Ability to work independently while exercising sound judgment and decision-making skills.
• Proficiency in researching and interpreting legal documents and account information.
• Previous legal experience in a law office, court system, financial institution, or related environment is preferred highly.