Desktop Support

IT Support Technician (Contract-to-Hire) – On-Site Clinical Support Job Type: Contract-to-Hire (6 months with a high chance of becoming permanent) Schedule: Monday to Friday, regular business hours (overtime is not expected) Location: On-site at specific clinical locations Start Date: As soon as possible Pay Range: $28–$29/hr (W2) Overview We’re a growing healthcare organization seeking a skilled IT Support Technician to join us on-site. Your role will be vital in offering technical support to our clinic and office staff, ensuring everything operates smoothly in our dynamic, patient-focused environment. This is a 6-month contract-to-hire opportunity, ideal for someone who excels in customer service, problem-solving, and hands‑on technical support. Responsibilities Assist clinical and administrative staff with IT issues. Quickly and professionally troubleshoot and resolve user problems. Train end-users on hardware, software, and internal systems. Monitor and optimize performance of hardware, software, and systems. Support network connectivity, including Cisco routers, switches, and wireless access points. Conduct Wi‑Fi coverage checks, failover testing, and verify physical cabling. Collaborate with engineers to troubleshoot issues and ensure alignment with design documentation. Handle inventory tasks such as scanning asset tags, assigning building/room locations, verifying device counts (monitors, keyboards, etc.), ensuring devices are powered on and connected to data ports. Be on-site to support employees during arrival and go‑live periods. Assist with printing systems and troubleshoot any on‑site issues. Work with IT, Service Desk, and clinical training teams. Help with staging equipment for installation. Document technical processes and keep knowledge libraries current. Requirements 2–5 years of experience in IT support or helpdesk roles. Strong troubleshooting skills and a customer service mindset. Solid understanding of computers and software. Basic knowledge of networking concepts (entry‑level acceptable). Experience with IT helpdesk/ticketing systems. Ability to train end-users effectively. Strong communication and interpersonal skills. Experience documenting procedures and technical steps. #J-18808-Ljbffr Vaco Recruiter Services