Account Manager

Job Description

Job Description

As an Account Manager & Inside Sales Specialist, you are the heartbeat of our sales department. This is not just a support role; you are a brand ambassador responsible for ensuring that every client interaction is seamless, every order is perfect, and every relationship flourishes. You will manage the post-sale lifecycle, ensuring long-term retention and identifying opportunities to expand our impact within existing accounts.

Key Responsibilities

1. Client Success & Relationship Management

• Serve as the primary point of contact for mid-tier accounts, building trust through proactive communication and impeccable service.
• Conduct regular "health checks" with clients to identify potential pain points and provide solutions before they escalate.
• Identify organic growth opportunities by educating existing clients on new eco-friendly product lines.

2. Precision Order Management

• Own the end-to-end order process, from entry to delivery, ensuring 100% accuracy.
• Liaise closely with the logistics and warehouse teams to provide clients with real-time updates on shipping schedules and inventory availability.

3. Sales Operations & Enablement

• Support the Field Sales team by generating professional quotes, preparing pitch presentations, and managing samples.
• Act as the "CRM Champion," maintaining high-quality data in Salesforce/HubSpot to ensure accurate sales forecasting.

4. Inbound Growth & Qualification

• Act as the first point of contact for inbound inquiries; vetting potential leads to determine their fit for Harvest Pack’s sustainable product line.
• Seamlessly transition qualified leads to the appropriate Account Executive/Closer.

5. Cross-Functional Problem Solving

• Collaborate with Production and Accounting to resolve billing discrepancies or quality claims with speed and empathy.

What We’re Looking For

• Experience: 2+ years in B2B customer service, internal sales, or account management (experience in packaging or food service is a major plus).
• Tech-Savvy: Proficiency with CRM software (Salesforce or HubSpot) and ERP systems.
• The "Double-Check" Mindset: Exceptional organizational skills with a proven ability to manage high-volume emails and tasks without letting anything "fall through the cracks."
• Communication: Strong verbal and written communication skills with the ability to explain complex logistics or product specs clearly.
• Mission-Driven: A genuine interest in sustainability and helping businesses transition to eco-friendly packaging.

About Harvest Pack

Harvest Pack is a leading provider of innovative and sustainable food packaging solutions. We help businesses—from local cafes to national food chains—reduce their environmental footprint without compromising quality. As we continue to grow, we are looking for a detail-oriented, customer-obsessed professional to serve as the vital link between our sales team and our valued clients.

Why Join Harvest Pack?

• Purpose-Driven Work: Help reduce plastic waste by promoting compostable and recyclable packaging.
• Growth Potential: We are a growing company that values internal promotion and professional development.
• Collaborative Culture: Join a team that values transparency, hard work, and a "win-together" mentality.