Veterinary Receptionist / Client Service Representative

Client Service Representative

New Braunfels Veterinary Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

We're looking for someone with a positive personality who enjoys building relationships with clients and making every pet and owner feel welcome. A passion for veterinary medicine is a must, as we're seeking someone who takes pride in helping improve the lives of pets and the people who love them. The right candidate will be compassionate, dependable, and excited to contribute to a collaborative team dedicated to providing exceptional care every day.

Schedule and Compensation:

• Compensation: $15-$17 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday, and one rotating Saturday a month.

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum Qualifications and Skill Set:

• 1+ of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why Choose New Braunfels Vet?

For more than 35 years, New Braunfels Veterinary Clinic has been a trusted veterinary partner for pets and their families throughout New Braunfels and the surrounding communities. Our three-doctor small animal practice is built on a simple philosophy: treat every patient with dignity, compassion, and the same level of care we would want for our own pets.

We pride ourselves on creating a welcoming, supportive environment where both clients and team members feel valued. From preventive care to helping families through life's most important moments, we are committed to providing exceptional medicine while building lasting relationships with the people and pets we serve. If you're looking for a hospital with a strong reputation, a collaborative team culture, and a shared passion for making a difference in the lives of animals, you'll feel right at home at New Braunfels Veterinary Clinic. Here, your skills, compassion, and love of veterinary medicine will be appreciated every day.