Hotel Front Desk Agent
La Quinta Inn & Suites New Braunfels
Job Description
Job Description
Front Desk Agent – Part-Time
La Quinta Inn & Suites by Wyndham – New Braunfels, TX
Job Type: Part-Time
Schedule: 3 shifts per week | Approximately 24 hours weekly
Scheduled Shifts:
- Two morning shifts: 7:00 AM – 3:00 PM
- One evening shift: 3:00 PM – 11:00 PM
Job Description
La Quinta Inn & Suites by Wyndham in New Braunfels is seeking a friendly, dependable, and customer-service-oriented Part-Time Front Desk Agent to join our team!
As a Front Desk Agent, you will be the first point of contact for our guests and play an essential role in creating a welcoming and comfortable experience. We are looking for someone who is professional, organized, able to multitask, and comfortable working independently in a fast-paced hotel environment.
Key Responsibilities
- Greet and welcome guests with a friendly, professional attitude.
- Perform guest check-ins and check-outs accurately and efficiently.
- Answer incoming phone calls, assist with reservations, and respond to guest inquiries.
- Process payments, maintain accurate guest accounts, and handle cash transactions responsibly.
- Address guest concerns and complaints professionally and promptly.
- Communicate with housekeeping and maintenance to ensure guest needs are met.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Assist with Wyndham Rewards enrollments and recognize loyalty members.
- Complete daily shift reports and communicate important information to incoming staff.
- Follow hotel policies, procedures, and safety guidelines.
- Perform additional front desk duties as assigned by management.
Qualifications
- Previous hotel front desk or customer service experience preferred but not required.
- Excellent communication and interpersonal skills.
- Basic computer skills and ability to learn hotel reservation systems.
- Strong attention to detail and organizational skills.
- Ability to multitask and remain calm under pressure.
- Dependable, punctual, and professional.
- Ability to work independently and make sound decisions when assisting guests.
- Must be available to work the three scheduled shifts, including morning and evening hours.
- Weekend and holiday availability may be required depending on scheduling.
What We're Looking For
Our ideal candidate is someone who genuinely enjoys helping people, takes pride in providing excellent guest service, and understands the importance of reliability and teamwork.
\nCompany DescriptionLa Quinta Inn & Suites by Wyndham New Braunfels is a welcoming hotel dedicated to providing exceptional guest service, comfortable accommodations, and a positive, team-oriented work environment.
Company Description
La Quinta Inn & Suites by Wyndham New Braunfels is a welcoming hotel dedicated to providing exceptional guest service, comfortable accommodations, and a positive, team-oriented work environment.
Vacancy posted 5 days ago
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