Technical Support

Regular Schedule: 35 hours per week. A full-time, non-merit vacancy, with full County benefits, exists in the Circuit Court of Baltimore County. This job announcement may close at any time with little or no notice. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in this class may be filled from the list of eligible applicants. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and/or reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You MUST attach your transcript(s) or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Unofficial copies are accepted. Definition of Responsibility The Technical Support Assistant I assists the Circuit Court in operating the Digital Recording System, which is used to record testimony in Judicial and Magistrate’s hearings in the Circuit Court for Baltimore County. Essential Job Duties The Technical Support Assistant I is responsible for operating the Digital Recording System in the Circuit Court for Baltimore County. This system is an audio recording network, utilized for recording and storing testimony for twenty courtrooms and seven magistrates’ hearings rooms and two other locations. Duties include: the administration of requests for transcripts; reviewing and “tagging” archived recordings; monitoring of court personnel from a network control room to insure correct “start up”, “shut down” and tagging procedures and providing training as needed. Additional responsibilities will include in court “tagging” of daily dockets, troubleshooting network problems in various court locations and ensuring the storage. Flexible work hours may be necessary when daily court sessions are extended beyond normal business hours. Backup support for other Digital Recording Assistants is an essential element of employment. Examples Of Other Duties Performs other assigned duties or tasks as required. Qualifications High School Diploma Preferred Qualifications Associate's or Bachelor's degree Entry level technically savvy Knowledge, Skills, And Abilities Must have a basic knowledge of office procedures and methods; Must have the ability to keep accurate records; Must have the ability to process information according to established guidelines; Must be able to exercise a high degree of judgment, tact, diplomacy and competence in dealing with judges, public officials, attorneys, the public and professional personnel. Should be competent in a Microsoft Windows environment and have a working knowledge of Word, Excel and canadapt to changing technology. It is strongly desired that the person in the position be technically adept. Proof of Licenses, Certifications and Education Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Proof of Degree Equivalency Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. ( Mail Or Deliver Documents To ATTN: Technical Support Assistant I Office of Human Resources Baltimore County Government 308 Allegheny Ave. Towson, MD 21204 You MUST attach your resume, transcript(s) or license(s) to your application. EXAMINATION PROCEDURE Applicants will be qualified based on an evaluation of their training and experience, as stated on their application. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes. Conditions of Employment This position is a non-merit unclassified position with the Circuit Court for Baltimore County and is subject to the personnel policies and procedures adopted by the Court. Physical and Environmental Conditions The work of this classification is essentially sedentary but may include occasional walking, standing, lifting of boxes, or other limited physical activities. Employment Background Investigation Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks. Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise. Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants. Smoke free workplace All Baltimore County offices are smoke free. Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination. Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life. Health Insurance In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week. Benefits Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include: Medical, Prescription, Dental and Vision insurance. Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs. Life Insurance In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week. Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000. Retirement Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions. Paid Leave Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement. Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally. Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday. Bereavement Leave Jury Leave Military Leave Baltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services. Direct Deposit Payroll through direct deposit to the financial institution selected by employee is required. Deferred Compensation Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice. Disclaimer This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions. #J-18808-Ljbffr