AI Technology IT Support Specialist (Mid-Level)

AI Technology IT Support Specialist (Mid-Level)

CGI Federal is seeking an AI Technology IT Support Specialist to support its enterprise AI initiatives for a large scale Federal Agency. This role ensures successful deployment, operation, maintenance, and governance of AI technology platforms. The specialist will provide end to end support including software licensing, infrastructure administration, user assistance, documentation, and adherence to governance frameworks. This role requires candidate to work 5 days per week at the client site in Woodlawn, MD

Your future duties and responsibilities:

• AI Software Licensing Management and AI Infrastructure Support. Procure, track, and manage licenses for all AI related tools and software. Ensure license compliance with vendor agreements. Perform renewals and updates. Provide periodic status and usage reports.
• Configure and maintain servers, storage, and network components for AI workloads.
• Monitor system performance, availability, and security posture.
• Implement backup and disaster recovery strategies. Conduct routine patching, maintenance, and upgrades. Recommend infrastructure scaling as AI usage grows.
• End User Support for AI Tools. Provide help desk and troubleshooting services for SSA AI users. Assist with onboarding, access provisioning, and account management.
• Deliver user training and prepare instructional guides. Respond promptly and professionally to user inquiries.
• Technical & User Documentation. Develop and maintain technical documentation such as architecture diagrams, configuration details, and maintenance procedures. Produce and update user manuals, FAQs, and training materials.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) for AI system operations, security, data management, and user support. Support governance framework creation to meet federal regulations, SSA policies, and industry best practices. Define and operationalize roles and responsibilities within the AI ecosystem. Train staff on SOPs and governance processes.
• AI Reporting & Value Tracking. Produce ongoing reports on AI usage, activity statistics, and code metrics. Deliver quarterly reporting on measurable value gained by SSA through AI adoption. Submit weekly status reports. Participate in recurring project meetings with SSA stakeholders. Maintain clear documentation of communications and decisions.

Required qualifications to be successful in this role:

Ability to obtain and maintain US Public Trust Clearance. Bachelors Degree and 7+ years of IT experience. Experience administering AI supporting infrastructure (servers, networks, storage, cloud environments). Familiarity with AI/ML platforms, software licensing frameworks, and enterprise configuration management. Skilled in system monitoring, performance tuning, and security controls. Background in backup and disaster recovery architectures. Help desk or technical support experience, ideally for specialized tools or platforms. Strong troubleshooting capabilities across infrastructure, software, and user environments. Experience developing technical documentation (architecture diagrams, configuration runbooks, SOPs). Understanding of federal IT governance, compliance frameworks, and operational controls. Local candidate with availability to work on site 5 days/week at the client site in Woodlawn, MD

Desired qualifications/non essential skills required: Prior experience supporting government agencies, especially SSA. Experience in regulated environments requiring strong documentation discipline. Familiarity with AI/ML operational models, pipelines, and lifecycle management. ITIL, Security+, Cloud+, or similar certifications.

Skills: User training

What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.