AI Software Development and Technology Support Specialist

AI Software Development and Technology Support Specialist

Position Description
CGI Federal is seeking a highly qualified IT professional to support its enterprise AI initiatives. This role ensures successful deployment, operation, maintenance, and governance of AI technology platforms. In addition, the specialist will support SSA software developers by enabling AI assisted development workflows across multiple programming languages and tools. Responsibilities include infrastructure administration, user assistance, documentation, developer guidance, and adherence to governance frameworks.

***This role is ideal for candidates who are local and willing to work onsite 5 days a week at the client site in Woodlawn, MD***

Your future duties and responsibilities
AI Software Licensing Management and AI Infrastructure Support
- Procure, track, and manage licenses for AI related tools and software. Configure and maintain servers, storage, and network components for AI workloads. Monitor system performance, availability, and security posture.
- Implement backup and disaster recovery strategies; conduct routine patching and upgrades. - Recommend infrastructure scaling as AI usage grows.

AI Software Development & Developer Enablement Support
- Provide hands on support for AI assisted software development across SSA's diverse programming environments.
- Assist SSA developers in using AI coding assistants and AI development tools to improve productivity and code quality.
- Guide developers on integrating AI capabilities into applications and optimizing workflows using AI tools. Stay current with emerging AI development frameworks, tools, and best practices.
- Experience in one or more AI Coding Tools Used in Modern Software Development including, but not limited to: Amazon Q Developer, GitHub Copilot, Claude Code, Gemini Code Assist

End User Support and documentation for AI Tools
- Deliver user training and prepare instructional guides on AI tools and coding assistants. Develop and maintain technical documentation, architecture diagrams, and configuration guides.
- Produce and update user manuals, FAQs, and training materials, including documentation for AI coding tools. Maintain SOPs for AI system operations, security, data management, and user support.

Governance and Compliance
- Support creation of governance frameworks aligned with federal regulations and SSA policies. Define and operationalize roles and responsibilities within the AI ecosystem. Train staff on SOPs and governance processes.
- Produce reports on AI usage, activity statistics, and code metrics. Deliver quarterly reporting on measurable value gained through AI adoption. Submit weekly status reports and participate in recurring SSA meetings.

Required qualifications to be successful in this role
Ability to obtain and maintain US Public Trust Clearance
Bachelor's Degree + 7 years experience
Experience administering AI supporting infrastructure (servers, networks, storage, cloud).
Hands on experience with AI software development and AI coding assistants. Familiarity with AI/ML platforms, software licensing frameworks, and configuration management.
Strong troubleshooting skills across infrastructure, software, and user environments.
Experience with technical documentation and governance frameworks.

Desired qualifications/non essential skills required:
Prior experience supporting government agencies and knowledge of FedRamp compliance
Prior experience implementing AI COTS products at government agencies.
Experience in regulated environments requiring strict documentation discipline.
Familiarity with AI/ML operational pipelines and lifecycle management.
Industry certifications such as ITIL, Security+, or Cloud+.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 $176,300.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on clients.njoyn.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.