Customer Quality Engineer

A client of Innova Solutions is immediately hiring a Customer Quality Engineer

Position type: Fulltime - Contract role
Duration: 12 Months
Location: Santa Ana, CA

As a Customer Quality Engineer, you will:

• Responsible for acting as the primary contact for customer complaints, nonconformances, and escalations; managing and resolving quality issues with timely communication.
• Responsible for leading structured investigations using tools such as 8D, Fishbone, and 5 Whys; implementing corrective and preventive actions (CAPA).
• Responsible for coordinating customer-driven engineering or process changes; ensuring proper documentation and communication of impacts.
• Responsible for developing and tracking KPIs; monitoring customer scorecards; presenting performance data to leadership and customers.
• Responsible for overseeing Return Material Authorization processes; investigating returned products; ensuring timely closure and communication.
• Responsible for partnering with engineering, manufacturing, supply chain, and program management to resolve issues and support new product introductions.
• Responsible for identifying opportunities to improve customer satisfaction; participating in initiatives to reduce defects and enhance customer experience.

The ideal candidate will have:

• Bachelor's degree in engineering.
• Minimum 8 years managing customer relationships or quality in a manufacturing environment.
• Proven experience handling complaints, corrective actions, and issue resolution.
• Experience with structured methodologies such as 8D, Fishbone, and 5 Whys.

Preferred Skills & Qualifications

• Degree in Mechanical, Industrial, Manufacturing, or related
• Quality Certifications: CQE, CQA, ASQ, or equivalent.
• Familiarity with ITAR, NADCAP, and DFARS compliance.
• Lean Six Sigma: Green Belt or Black Belt certification.
• Background working with CM/EMS environments for aerospace/defense customers.

Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Gulshan
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PAY RANGE AND BENEFITS:
Pay Range*: Between $50 - $63 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).


ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website :

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at View email address on click.appcast.io or View phone number on click.appcast.io. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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