Health Care Customer Service Representative

Seeking a fully remote Health Care Customer Service Representative, the successful candidate will manage inbound and outbound calls to resolve insurance inquiries, process payments, and provide financial assistance in a fast-paced, team-oriented environment. Key responsibilities: Handle calls to resolve billing and payment issues while following established protocols Respond to patient inquiries professionally and thoroughly, ensuring clarity and understanding Monitor and enter payment arrangements, adhering to applicable laws such as FDCPA and HIPAA Required qualifications: 1+ years of experience in a call center or customer service role with public interaction Knowledge of medical terminology, patient billing, and healthcare insurance preferred Ability to thrive in a fast-paced, deadline-oriented environment Strong organizational skills with the capacity to manage multiple tasks simultaneously Bilingual candidates are encouraged to apply for additional support in handling calls