Technical Account Management Manager
VirtualVocations
Managing the Service Delivery Team, the full-time Senior Manager, Technical Account Management will oversee the Technical Account Managers to ensure customer success with the Relativity suite, while providing guidance on technical policies and procedures in a remote or hybrid environment. Key responsibilities Accountable for the quality of service provided and capacity planning for customer demands Manage team performance towards TAM KPIs and facilitate internal service review meetings Coach and develop team members to enhance their technical skills and drive high performance Required qualifications Knowledge of Relativity and experience in the e-discovery industry Proven experience with SQL, Windows platforms, and troubleshooting complex technical issues Ability to translate technical problems for non-technical audiences Experience in SaaS, IaaS, or Hybrid environments ITIL Certification is preferred
Vacancy posted 1 day ago
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