Restoration Operations Manager

Marietta, United States | Posted on 09/21/2026 Key Responsibilities Lead field operations across Water, Fire, Biohazard, Mold Remediation, Pack-Out, and Warehouse divisions. Ensure jobs are scheduled and executed in line with service-level agreements. Maintain after-hours coverage schedules and communicate expectations to staff. Direct Project Managers and Team Leads on job scoping, sketching, technician delegation, and compliance with hygienist protocols. Ensure adherence to job protocols and standards through PM and team lead oversight. Drive gross profit performance for Remediation and Pack-Out operations. Address performance concerns and guide corrective action when necessary. Coordinate and lead emergency response efforts. Oversee compliance in pack-out operations by directing PMs/Leads on processes and quality checks. Supervise the Logistics Coordinator for warehouse and equipment operations. Ensure equipment and vehicle readiness, proper inventorying, and usage tracking. Direct PMs to maintain ongoing communication and status updates with property owners. Collaborate with insurance carriers and project adjusters. Conduct weekly safety meetings and enforce safety procedures. Support recruitment, hiring, onboarding, and retention efforts across field teams. Develop and guide training programs and career development paths. Conduct bi-annual salary reviews and performance evaluations. Perform additional duties as assigned. Requirements Required Education & Experience High School Diploma required; Associate degree preferred. Minimum 5 years of experience in field services (water, fire, remediation, etc.). 3+ years in a leadership role managing multiple field service divisions. Preferred IICRC Certifications: Water Mitigation, Applied Structural Drying, Commercial Drying, Applied Microbial Remediation, Trauma & Crime Scene, Master Water Restorer. Valid Chauffeur’s License and DOT Certification preferred. Required Skills Proven leadership and the ability to unify and lead cross-functional field teams. Expertise in remediation operations and field services. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with restoration software (Mitigate and Xactimate). Strong decision-making and conflict-resolution skills. Excellent communication, organization, and problem-solving abilities #J-18808-Ljbffr Implement4