Medical Transport Dispatcher

Job Description

Job Description

We are seeking a reliable, detail-oriented Medical Transport Dispatcher to support daily transport operations throughout the Shenandoah Valley and surrounding communities. This position plays a critical role in coordinating medical transports, communicating with healthcare facilities and field crews, monitoring transport progress, and ensuring patients receive timely and professional service.

The ideal candidate is calm under pressure, organized, dependable, and comfortable working in a fast-paced communications environment. This role is well-suited for someone who enjoys problem-solving, multitasking, and being part of a team that supports patients, healthcare partners, and field staff every day.

This is a full-service medical transport organization providing interfacility and medical transport services at multiple levels of care. The team is committed to professionalism, teamwork, safety, and exceptional patient service.

• Competitive compensation and full benefits for full-time employees
• Company-provided uniforms
• Paid training and continuing education opportunities
• Supportive, team-oriented work environment
• Opportunities for growth within operations and communications
• Stable full-time scheduling

• Coordinate daily medical transports, crew assignments, and unit availability
• Communicate professionally with hospitals, healthcare facilities, patients, families, and field crews
• Monitor transport status, crew movement, and trip progress throughout each shift
• Answer incoming calls promptly, professionally, and accurately
• Prioritize transport requests and operational needs in real time
• Enter and maintain accurate transport details in dispatch and scheduling software
• Provide ETA updates and communicate delays or schedule changes as needed
• Support field crews through clear, timely, and effective communication
• Maintain confidentiality of patient, facility, and company information in accordance with HIPAA standards
• Assist with administrative, scheduling, and operational duties as assigned
• Report to scheduled shifts on time, in proper uniform, and maintain professional conduct at all times

• Strong multitasking and organizational skills
• Calm, professional communication skills, especially under pressure
• Strong attention to detail and accuracy
• Reliable attendance and punctuality
• Comfort using computers, dispatch systems, and multi-screen workflows
• Strong customer service and problem-solving abilities
• Ability to make quick decisions in time-sensitive situations
• Ability to work independently while remaining an effective team member

• Must be at least 18 years of age
• High school diploma or equivalent required
• Must pass a criminal background check
• Must pass a 10-panel drug screening
• Strong verbal and written communication skills required
• Basic computer proficiency required
• Ability to work in a fast-paced, multitasking environment
• Reliable attendance and punctuality required

• Previous dispatch, communications, or call center experience
• EMS, healthcare, medical transport, logistics, or customer service experience
• Experience with multi-line phone systems or radio communications
• Familiarity with Harrisonburg, the Shenandoah Valley, and surrounding areas
• Experience using dispatch, scheduling, or transportation software systems

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.