Call Center Representative - Baton Rouge, LA - Remote

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

We're seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Provider Services Call Center Agent. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately.

This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential.

Your role in our mission

* Handle a high volume of inbound calls and provide accurate assistance to healthcare providers.

* Meet and maintain performance standards, including resolving 92% of provider calls within 3-5 minutes, as required by contract.

* Communicate professionally and efficiently with providers to resolve issues.

* Accurately log and track all call interactions in the designated call tracking system.

* Support team objectives and collaborate with coworkers to meet departmental goals.

* Demonstrate strong multitasking and information retention abilities in a high-paced environment.

* Maintain effective and professional relationships with clients, coworkers, providers, and members.

* Adhere to scheduled work hours and maintain consistent attendance.

* Uphold HIPAA compliance and ensure confidentiality of sensitive information.

What we're looking for

* High School Diploma or equivalent (GED)

* 1-2 years of experience in customer service or a call center environment; healthcare experience preferred

* Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)

* Experience working with Medicaid programs preferred

* Familiarity with medical claims processing or review preferred

What you should expect in this role

* Schedule: This is primarily a remote position; however, candidates must reside within driving distance of our Baton Rouge office (8591 United Plaza Blvd, Suite 270, Baton Rouge, LA 70809). . The standard work hours are Monday through Friday, 8:00 AM to 5:00 PM CST.

* Training: A comprehensive training program will be provided prior to onboarding. Training typically lasts 6 to 8 weeks.

* Assessment Requirement: All candidates are required to complete a Harver Assessment as part of the application process. This assessment evaluates key competencies such as communication, multitasking, and problem-solving.

* Video Interview Requirement: Candidates must use a webcam for all interviews and during the first week of orientation.

* Internet Requirements (for remote work):

* A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required.

* Higher speeds are recommended to ensure optimal performance.

* To test your internet speed, go to Google and search: "Internet Speed Test."

"This posting is intended for pipelining. We will accept applications on an ongoing basis."

#LI-REMOTE #LI-PP1

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.