Business Development Manager (Hospitality Market)

Job Description

Job Description

Description:

COMPANY OVERVIEW

Atmosphere Commercial Interiors is one of the nation’s largest commercial furnishings providers, creating engaging and inspiring spaces that are thoughtfully tailored to our clients’ needs and business goals. We serve a diverse range of organizations—from small businesses to Fortune 500 companies—across corporate, healthcare, education, sports, and hospitality environments. Our comprehensive suite of services includes asset and order management, space planning, facility and installation services, and full project management support.

At Atmosphere, we are committed to delivering exceptional service to our clients while continuously investing in a collaborative, supportive, and rewarding work environment for our team members.

Atmosphere is part of Omni Workspace, a national platform that provides strategic leadership, operational resources, and shared expertise to a portfolio of Steelcase and commercial facility services companies. Omni Workspace’s family of distinctive brands—including Atmosphere Commercial Interiors, Aurora Procurement Solutions, Emerald Blue, Meso Built, and Turnkey Project Services—each demonstrates market leadership within its specialty while working together to deliver superior products, services, and long-term value to clients.

Being part of the Omni Workspace umbrella allows Atmosphere to combine local market expertise with national scale, enabling us to build enduring partnerships and deliver innovative, high-impact solutions for the organizations we serve.

PRIMARY FUNCTION

The Business Development Manager is responsible for identifying, cultivating, and converting relationships across the Dallas/Fort Worth hospitality market into profitable business opportunities. This role builds a strong network within hotels and resorts, sporting arenas and entertainment venues, multifamily residential developments, and active living communities, as well as with the architecture and design, commercial real estate, development, construction, ownership, and management organizations that serve these vertical markets. The Business Development Manager qualifies opportunities and partners with internal teams to position Aurora for the win. The role applies Aurora strategic selling practices and consistently delivers an extraordinary client experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Develop and execute a focused Dallas/Fort Worth hospitality market plan targeting priority owners, developers, operators, management groups, design firms, general contractors, purchasing organizations, and strategic accounts across hotels, sporting arenas, multifamily, and active living.
2. Build and maintain relationships across the local hospitality ecosystem, including hotel and resort organizations, sports and entertainment venues, multifamily developers and operators, active living organizations, architecture and design firms, commercial real estate professionals, ownership groups, developers, general contractors, purchasing partners, and community influencers.
3. Research, identify, qualify, and prioritize hospitality projects and prospective clients; develop access strategies that create meaningful introductions and new opportunities early in the planning, design, development, renovation, and procurement cycles showcasing the ONE OMNI portfolio of products and capabilities.
4. Build productive relationships with hospitality-focused manufacturers, vendors, purchasing partners, business partners, and industry influencers to align go-to-market strategies and expand opportunity flow.
5. Direct strategic opportunity pursuits through the full business development cycle: find, strategize, pitch, solve, and win.
6. Create hospitality-focused market strategies and outreach tactics that strengthen Aurora brand recognition and generate qualified pipeline across new construction, renovation, repositioning, and capital improvement opportunities.
7. Develop and maintain executive-level relationships, gaining insight into prospective clients’ business priorities, brand standards, guest or resident experience objectives, project requirements, capital plans, procurement approach, and decision-making processes.
8. Proactively present Aurora capabilities, products, services, and hospitality interior solutions in a compelling and client-centered manner, connecting design intent, operational needs, durability, brand experience, and project outcomes.
9. Partner with sales, design, project management, marketing, operations, and leadership teams to shape hospitality pursuit strategy, coordinate solutions, develop proposals, and improve conversion success.
10. Actively participate in hospitality proposal, bid, and specification responses for generated opportunities, including discovery, strategy, presentation development, budgeting, mockups, and interview preparation.
11. Represent Aurora at hospitality, lodging, sports and entertainment, multifamily, active living, design, development, and community events; collaborate with internal partners to plan and execute Atmosphere-sponsored programs and client experiences.
12. Maintain accurate and timely CRM activity, account, contact, pipeline, and forecast information; use available digital selling and market intelligence tools to identify and qualify leads.
13. Develop and execute to forecast, supporting annual opportunity, revenue, and overall financial plan targets.
14. Communicate completely and in a timely manner with account teams, leadership, partners, and clients regarding prospective business and pursuit activity.
15. Participate in negotiations with prospective clients and vendors when appropriate.
16. While this position description accurately represents the current primary duties of the role, responsibilities may be adapted as necessary to meet business needs.

CORE STRENGTHS/ATTRIBUTES

• Communicates/Collaborates Effectively: Strong verbal, written, and presentation skills. Tailors messages for varied audiences, builds trust, and develops productive internal and external relationships.
• Demonstrates Accountability: Self-directed and highly motivated. Takes ownership for commitments, actions, data quality, and results while consistently demonstrating integrity.
• Strategizes and Problem Solves: Applies critical thinking, market insight, creativity, and sound judgment to create access, advance complex pursuits, and make effective decisions.
• Builds Relationships and Influence: Creates authentic, long-term connections; earns credibility with executives and industry partners; and brings the right resources together around client needs.
• Continuous Learner: Learns from experience and feedback and stays informed about hospitality, lodging, sports and entertainment, multifamily, active living, design, real estate development, construction, product, and market trends.
• Execution Management: Works with urgency, uses resources effectively, maintains strong attention to detail, and follows through consistently from lead generation through pursuit transition.
• Demonstrates Courage: Appropriately challenges assumptions, creates constructive tension, takes thoughtful risks, and champions new ideas.

REPORTING/WORKING RELATIONSHIPS

• INTERNAL: Collaborates across Sales, Design, Project Management, Marketing, Operations, and Leadership to ensure coordinated pursuit strategy, smooth workflow, and flawless execution.
• EXTERNAL: Engages with hotel owners and operators, sports and entertainment organizations, multifamily and active living owners, developers and management groups, architects and designers, commercial real estate professionals, general contractors, purchasing partners, manufacturers, vendors, business partners, community leaders, and other hospitality industry professionals.

Requirements:

MINIMUM JOB REQUIREMENTS

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Seven or more years of business-to-business sales, business development, strategic alliances, or related market-facing experience.
• Demonstrated success building relationships, uncovering qualified leads, growing a sales funnel, and contributing to strategic pursuits.
• Experience engaging hospitality vertical markets such as hotels and resorts, sporting arenas and entertainment venues, multifamily residential communities, active living communities, architecture and design, real estate development, ownership and operations, or general construction.
• Ability to develop relationships with senior decision-makers and translate business needs into a coordinated pursuit strategy.
• Proficiency with Microsoft Office applications, CRM platforms, and digital selling tools.
• Ability to travel throughout the Dallas/Fort Worth market, with occasional overnight travel as business needs require.

DESIRED JOB REQUIREMENTS

• Hospitality furniture, commercial interiors, hotels and resorts, sports and entertainment venues, multifamily, active living, architecture and design, real estate development, construction, or related industry experience.
• Established professional network within the Dallas/Fort Worth hospitality, lodging, sports and entertainment, multifamily, active living, real estate development, architecture and design, or construction community.
• Experience using a structured strategic or consultative selling process.
• Working knowledge of hospitality design, furniture and product applications, brand standards, project delivery, procurement practices, and competitive market dynamics.
• Experience contributing to complex proposals, interviews, presentations, and contract negotiations.
• Demonstrated ability to collaborate with sales teams and play a key role in high-value strategic pursuits.

Atmosphere Commercial Interiors provides equal employment opportunities to all employees and applicants for employment without regard to legally protected characteristics. Atmosphere Commercial Interiors complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company operates.