Patient Experience Manager - Telecommute in AZ, CO, NV or CA

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)Transforming health care for everyone takes a huge effort. But we never said major impact was easy. At UnitedHealthcare, We are working to create a system that is connected, aligned and more affordable for all involved. One that delivers high quality care, responsive to the needs of each person and the communities in which they live. And as part of the UnitedHealth Group family of businesses, we have the support and resources of a Fortune 5 industry leader to do so.The Patient Experience Manager will work closely with health plan leadership to identify, plan, design, and implement patient experience improvement strategies. Collaboration with local, regional, and national entities all while using project management skills and innovative solutions to improve patient experience in healthcare.The right candidate will have a successful track record in patient experience and will be fully dedicated to improving overall CAHPS HOS scores determined through internal and CMS conducted surveys. Provides educated knowledge, leadership, and solution-based strategies to improve patient experience. Expertise in CAHPS/HOS surveys, including but not limited to provider engagement, process improvement, industry standards, and best practices to develop a solid patient experience program within the health care delivery system.If you are located in Arizona, Colorado, Nevada, or California you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities:Acts as a strategic thinker while working closely with the health plan team to ensure patient experience objectives are metWorks with partners across the organization to monitor market level trends, risk, and opportunities to develop strategic market level strategies Continually assess market competitiveness, opportunities, and risks as it relates patient satisfaction/experience with their health plan and health care providersFocus on improving patient experience using CMS and internal survey, NPS, and KPIsMotivated by new challenges and executes initiatives within given time framesBuild and maintain collaborative relationships within UHG organizationWorks with operational leaders to promote recommendations for process improvement opportunities around defined patient experience measuresPotential for West Coast travelYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Bachelor’s degree or equivalent education and experience5+ years of progressively responsible business management experience in a high impact role Experience in application of health plan STARS, HEDIS, CAHPS, HOS, QHP, MIPS, MACRA, PQRS, CG-CAHPSExperience working in a patient experience role or patient care Proven strategic thinking capacity, effective communication skills, and a proven track record of building and maintaining multiple effective partnerships Ability to manage and prioritize multiple tasks, promote teamwork and fact-based decision making Demonstrated problem solving skills which include the ability to systematically analyze problems, draw relevant conclusions, and devise appropriate courses of action Proven verbal and written communication skills including the ability to speak clearly and concisely. Ability to convey complex or technical information in a manner others can understand, as well as the ability to understand and interpret complex information from others Proven technical skills in Microsoft Office (Word, Excel, PPT)Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodationPreferred Qualifications:Master’s degreeCertified in Patient Experience through an industry program (Beryl Institute, NCQA)Lean/Six Sigma certificationExperience in a Medicare Advantage or Medicaid business Demonstrated solid financial/analytical skillsIn-depth experience with health care providers/networks, CMS Star ratings, HEDIS measures and clinical qualityTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Colorado or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Brand: Medicare & RetirementJob ID: 2117961Employment Type: Full-timeJob Area: Corporate Services