Test Center Manager (Grand Rapids, MI)

Pearson VUE ( ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a  Test Center Manager to join our team based in Grand Rapids, MI located at 161 Ottawa Ave NV, Grand Rapids MI 49503. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Responsibilities Expand your career at Pearson VUE in our entry level Test Center Manager position for our Grand Rapids, MI location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees. Schedule Requirements

• Our ideal candidate demonstrates flexibility and teamwork.
• This position is benefit eligible.
• Ability to work   30-40 hours per week with an expectation to work more hours

as needed.  Employees must be available to work various shifts between the hours of 7:15 am to 8:00 pm,  various shifts as scheduled, any day Monday through Saturday.

• Ability to work approximately  2 - 3 Saturdays per month.
• Sunday shifts or extended hours would be infrequent, but a possibility if the

need arises. * Available to address operational problems when not at test center. This position is benefits eligible effective on your hire date. For more information, you may visit [ * Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.

• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

Starting pay is $19.00 per hour. 60% of daily tasks are Test Administrator responsibilities:

• Arrive on time for all scheduled shifts.
• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification, and explains the exam

process.

• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical

issues.

• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with

light housekeeping duties. * Other duties as assigned. 40% of daily tasks are Test Center Manager responsibilities: * The Test Center Manager is the onsite manager of a small team of Test Administrator employees.

• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.
• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are

strongly preferred. * Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.

• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a

reasonable amount of stress. * Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.

• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in

soft voices.

• Ability to lift up to 20 lbs on occasion.
• Must have the ability to stand for extended periods of time while escorting

candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.

• Must have the ability to sit for long periods of time.
• Must be able to bend, stoop, and lift from a stooped position.
• Must be able to see small details at a distance.
• Ability to see names clearly on ID cards and the computer screen.

Qualifications

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are

strongly preferred. * Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.

• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a

reasonable amount of stress. * Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.

• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in

soft voices.

• Ability to lift up to 20 lbs on occasion.
• Must have the ability to stand for extended periods of time while escorting

candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.

• Must have the ability to sit for long periods of time.
• Must be able to bend, stoop, and lift from a stooped position.
• Must be able to see small details at a distance.
• Ability to see names clearly on ID cards and the computer screen.

TIER : M30