Medical Assistant

About the Role

The Medical Assistant plays a critical role in supporting clinicians and ensuring the delivery of high-quality, patient-centered care. This position is responsible for assisting with clinical and administrative functions that promote efficient care delivery, accurate documentation, and a positive patient experience. By serving as a key connection between patients, providers, and care teams, the Medical Assistant helps ensure smooth clinic operations and supports the overall effectiveness of the care center.

Primary Responsibilities

• Assist clinicians with patient examinations and treatments under physician direction.
• Provide front and/or back office clinical support in accordance with Care Center or Medical Group Practice protocols.
• Greet patients in a friendly, service-oriented manner and facilitate a positive patient experience.
• Manage patient check-in by ensuring charts are prepared, medical records are available, patient information is current, and required paperwork is complete.
• Interview patients, obtain and document vital signs, and record the reason for visit.
• Explain procedures, perform treatments, and administer prescribed medications as directed.
• Support patient check-out by scheduling follow-up appointments, collecting co-payments when applicable, and ensuring documentation is complete.
• Schedule, confirm, and manage patient appointments.
• Reconcile co-payments at the end of each day in accordance with clinic procedures.

Key Competencies

Clinical Excellence & Patient Care

• Ability to support clinicians during examinations and treatments under physician direction.
• Knowledge of clinical procedures, vital sign measurement, medication administration, and basic treatments.
• Commitment to patient safety, quality care, and clinical best practices.

Service Orientation

• Demonstrates a friendly, respectful, and patient-centered approach in all interactions.
• Creates a welcoming environment that supports patient comfort and trust.
• Responds effectively to patient needs, questions, and concerns.

Attention to Detail

• Accurately documents patient information, vitals, and visit details.
• Ensures medical records, charts, and required paperwork are complete and current.
• Maintains accuracy in co-payment collection and daily reconciliation.

Communication & Interpersonal Skills

• Communicates clearly and professionally with patients, providers, and care team members.
• Explains procedures and instructions in a way patients can easily understand.
• Demonstrates cultural sensitivity and professionalism in diverse patient interactions.

Efficiency & Workflow Management

• Effectively manages patient flow, scheduling, and appointment confirmations.
• Balances front- and back-office responsibilities in a fast-paced clinical environment.
• Follows established protocols and workflows to support smooth clinic operations.

Professionalism & Confidentiality

• Maintains patient privacy and confidentiality in compliance with HIPAA and organizational standards.
• Demonstrates reliability, accountability, and ethical behavior.
• Adheres to organizational policies, procedures, and regulatory requirements.

Minimum Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of related experience, or an equivalent combination of education and experience.
• Current and valid Medical Assistant certificate/certification from an accredited training program required.
• Bilingual (English/Spanish) skills may be required, depending on location or patient population.
• Active Basic Life Support (BLS) certification may be required.
• Satisfactory completion of a Tuberculosis test is required.

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."