Production Technician

Job Description

Job Description

Production Technician
Job Description

Department: Production
Reports To: Production and Service Supervisor
Employment Type: Full-Time, non-exempt

Position Summary

The Production Technician is responsible for the hands-on production, assembly, and quality testing of company-manufactured therapeutic and rehabilitative equipment, along with related inventory and documentation duties. This position is progressive: responsibilities and independence increase as skill-based competencies are demonstrated. From time to time, the Production Technician may also assist the service team with customer support tasks — such as phone troubleshooting, on-site service calls, or equipment delivery — during periods of lower production demand or when additional coverage is needed. Success in this role requires strong mechanical aptitude, attention to detail, reliability, and a hands-on, team-oriented approach.

Key Responsibilities

Production & Assembly
•        Perform production, assembly, and finishing of company equipment in accordance with established build and quality-control      procedures.
•        Follow standard work instructions and specifications across the company's product lines, maintaining consistency and accuracy at every step.
•        Perform quality testing and inspection on customer returns, complete Non-Conformance Report (NCR) documentation, and maintain accurate return logs.
•        Maintain a clean, organized, and safe production and shop environment in accordance with company standards.
•        Progress through skill-based competency levels as proficiency increases, taking on greater responsibility — including more direct customer interaction — at higher levels.
•        Communicate with team leads or supervisors regarding production schedules, material needs, and process issues.

Inventory Management
•        Perform scheduled cycle counts of parts, components, and finished goods inventory according to established procedures and count schedules.
•        Conduct full physical inventory counts on a monthly basis, coordinating timing and coverage with the Warehouse Manager or designated lead.
•        Research and resolve discrepancies identified during cycle counts or monthly counts, including recounts and root-cause review as needed.
•        Potentially assist in data entry of cycle count and monthly count results into the company's inventory or ERP system in a timely manner.
•        When a full cycle count reveals discrepancies or gaps, perform complete re-entry/recount of the affected cycle's data to ensure system records match physical stock.
•        Help maintain organized, accurately labeled storage of parts, components, and supplies used in service and production.
•        Flag low-stock, obsolete, or slow-moving inventory items to support purchasing and planning decisions.
•        Support periodic or year-end physical inventory efforts as needed.

Quality, Documentation & Continuous Improvement
•        Maintain accurate, well-organized records of service and production activity within company systems (e.g., ERP or CRM platforms).
•        Identify recurring issues or failure patterns in the field or on the production floor and document or escalate them to support ongoing product and process improvement.
•        Follow all safety, quality, and regulatory procedures related to equipment handling, repair, assembly, and testing.

Service Support (as needed)
•        Assist the service team with phone-based troubleshooting, on-site service calls, or equipment delivery and setup during periods of lower production demand or when additional coverage is needed.
•        Create or update service cases and log related call activity in company systems when covering service work.
•        Train customers on the safe and effective use, care, and maintenance of their equipment when performing deliveries or service visits.
•        Initiate related customer parts orders and collect payment information as required when supporting service calls.

Qualifications

Required
•        High school diploma or equivalent, or equivalent work/life experience.
•        One to three years of experience in a manufacturing or production environment; experience in electronics repair, mechanical repair, or general handyman services is also relevant.
•        Strong mechanical aptitude with solid troubleshooting and diagnostic skills.
•        Familiarity with the general operation, capabilities, and limitations of the type of equipment being produced.
•        Ability to lift, push, and pull heavy equipment (up to approximately 55 lbs.) and to stand for extended periods, up to a full workday.
•        Willingness to work a flexible schedule, including occasional evenings or weekends, based on business needs.
•        Reliable attendance and punctuality; due to the nature of the business (production schedules, order inputs, and customer commitments), attendance and punctuality are essential job functions.
•        Ability to pass a background check.
•        Strong team orientation with the ability to work both independently and collaboratively.
•        Valid driver's license, with the ability to safely operate a company vehicle in compliance with company policy and applicable laws and regulations, for occasional service support.
•        Good verbal communication skills, with the ability to interact professionally with customers when supporting service work.

Preferred

•        Prior exposure to ERP or CRM systems.
•        General knowledge of woodworking or general fabrication tools.
•        Computer literacy, including working knowledge of Microsoft Excel, Word, and Outlook.
•        Prior experience in a customer-facing field service, repair, or technician role preferred
•        Experience performing inventory cycle counts, physical inventory counts, and related data entry in an ERP or inventory management system.

Work Environment & Physical Demands
•        This role is based primarily on the production/shop floor, with occasional field travel to customer locations to support the service team as needed.
•        Requires physical equipment handling and sustained physical activity, including standing, lifting, and pushing/pulling; occasional driving may be required.
•        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as a complete statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.