Senior Product Manager - Core Experience | Two-Sided Marketplace. (United States)

Senior Product Manager – Core Experience

Location - Remote in the US. Candidates must be legally authorized to work in the United States without employer sponsorship. Visa sponsorship is not available for this position.

Employment Type: Full-time

Industry: SaaS | Marketplace | Technology

About the Opportunity

At iHuman, we're partnering with a fast-growing, US-based technology company that is transforming how businesses manage their operations and connect with service professionals.

Our client operates a global SaaS platform and a thriving two-sided marketplace, connecting businesses with a network of more than 65,000 service providers.

With over 150 team members across eight countries, the company is entering an exciting stage of growth, evolving its platform and investing in more intuitive, scalable, and seamless customer experiences.

We're looking for a Senior Product Manager – Core Experience to take ownership of key customer-facing experiences across the platform.

This is an opportunity for a product leader who enjoys solving complex user problems, simplifying workflows, and building products that deliver measurable value to customers and the business.

About the Role

As Senior Product Manager – Core Experience, you'll lead the strategy, discovery, and execution of core product experiences used by customers every day.

You'll focus on making complex operational workflows feel simple, intuitive, and reliable, helping users accomplish their goals with less friction.

Working closely with Engineering, Product Design, Research, Data, and other cross-functional teams, you'll identify opportunities, define priorities, and deliver improvements across the customer journey.

This role requires a strong combination of product strategy, customer empathy, analytical thinking, and hands-on execution .

What You'll Do

Product Strategy & Ownership

• Own the product vision, strategy, and roadmap for key customer-facing experiences.
• Identify opportunities to simplify and improve core workflows across the platform.
• Translate business objectives and customer needs into clear product priorities.
• Balance short-term improvements with long-term product scalability.

Customer Experience & Product Discovery

• Lead product discovery through customer research, behavioral data, and experimentation.
• Identify friction points throughout the customer journey and develop solutions that improve usability, engagement, and retention.
• Partner closely with Product Design and Research to prototype, test, and validate new experiences.
• Develop a deep understanding of the needs of different user groups within a two-sided marketplace.

Execution & Cross-Functional Collaboration

• Collaborate with Engineering, Design, and Data teams from discovery through launch.
• Define clear product requirements, success metrics, and priorities.
• Lead cross-functional initiatives involving multiple stakeholders and product areas.
• Drive product delivery while maintaining a high standard of quality and user experience.

Data-Driven Product Development

• Define and monitor KPIs related to product adoption, engagement, conversion, and retention.
• Use qualitative and quantitative insights to inform decisions.
• Design experiments and A/B tests to validate hypotheses.
• Continuously iterate on existing features based on customer feedback and product performance.

What We're Looking For

• 5+ years of Product Management experience, including ownership of complex customer-facing digital products.
• Proven experience leading product initiatives from discovery and strategy through execution and launch.
• Strong background in consumer products, SaaS platforms, marketplaces, or transactional digital experiences.
• Experience improving user journeys, engagement, usability, and core product workflows.
• Solid understanding of product discovery, experimentation, and data-driven decision-making.
• Ability to collaborate effectively with Engineering, Design, Research, and business stakeholders.
• Strong analytical, communication, and stakeholder management skills.
• Comfortable working in a fast-paced, distributed environment.
• Excellent English communication skills.

Nice to Have

• Experience with two-sided marketplaces or platforms serving multiple user groups.
• Background in e-commerce, booking, scheduling, service marketplaces, or operational workflow products.
• Experience with customer engagement and analytics platforms such as Braze, Iterable, FullStory, Amplitude, or similar tools.
• Familiarity with AI-powered customer experiences or product features.
• Experience mentoring or guiding other Product Managers.

Why Join?

• Meaningful product ownership: Lead experiences that directly impact how customers use the platform.
• Real-world impact: Build products that help businesses and service professionals operate more efficiently.
• Collaborative product culture: Work alongside experienced Product, Design, Engineering, and Research teams.
• Global environment: Join an international team with a remote-first approach.
• Growth opportunity: Contribute to the evolution of an established SaaS and marketplace platform.

Interested?

If you're passionate about building intuitive digital products, solving meaningful customer problems, and shaping the future of marketplace experiences, we'd love to hear from you.

Apply now or reach out to the iHuman team to learn more about this opportunity.