Alumni Coordinator

Alumni Coordinator

Description

The role of the Alumni Coordinator is to engage clients and alumni by developing programs and events to provide ongoing support for individuals in recovery.

Reports to: Director of Business Development

Job Category: Hourly| Non-Exempt | Full-Time

Salary Range: $23.20-$26.68 per hour

Job Site: Hybrid in Colorado (will require travel to multiple sites)

Education And Experience

• Bachelor's degree preferred, high school diploma or equivalent required.
• Minimum of two years customer service, event planning, publicity and/or marketing experience.
• Two years experience in substance abuse or mental health field preferred.
• Experience with CRM systems preferred.

Required Skills/Abilities

• Valid and unrestricted driver's license.
• Excellent verbal and written communication skills.
• Strong relationship building skills.
• Ability to listen well and offer solutions.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong collaboration skills with the ability to think creatively and share ideas.
• Ability to manage time effectively.
• Ability to make decisions using sound judgment, data, and advice.
• Knowledge of industry and trauma-integrated care.
• Passionate about helping others live a life of recovery.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's CRM system.
• This position requires frequent travel to events and multiple company sites.

Duties/Responsibilities

Alumni Engagement & Support

• Facilitate weekly virtual alumni meetings and in-person group sessions at all facilities as needed.
• Collaborate with Client Care Coordinators and Clinical Teams to ensure ongoing alumni engagement and smooth transitions into the alumni program.
• Establish and maintain professional relationships with current clients, ensuring seamless integration into the alumni network upon discharge.
• Regularly communicate with alumni via phone, text, email, and through Team Recovery and KIPU CRM systems to keep them engaged.
• Serve as the primary liaison between alumni and the treatment center, addressing concerns and needs promptly.

Event Coordination & Planning

• Plan, coordinate, and attend alumni events, including weekends and meetings for NRT programs.
• Handle all event logistics, including booking lodging, coordinating travel, organizing menus/catering, and managing on-site/off-site activities using platforms like Eventbrite and Constant Contact.
• Support alumni event initiatives, ensuring alignment with the organization's mission and goals.

Program Management & Data Collection

• Manage enrollment and engagement with the Recovery Capital Index and oversee the collection of post-treatment program outcomes data via the Team Recovery app.
• Ensure the CRM is consistently updated with pertinent data about contacts, referrals, and alumni interactions (i.e. Communication Logs and data management).
• Assist in the admission process when necessary, including re-admitting clients and coordinating with admissions and business development to initiate alumni referrals.

Networking/Community Engagement

• Collaborate with other Alumni Coordinators for events and community engagement.
• Attend TPAS and COPLA networking events when necessary to increase brand awareness.

Compliance & Confidentiality

• Maintain an in-depth knowledge of the organization's mission, goals, programming, and admission criteria.
• Adhere to Joint Commission standards, as well as State and Federal regulations, ensuring strict confidentiality for all clients and alumni.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Standing, sitting, bending, reaching.
• Must be able to see, hear, talk, read, write, type.
• Exposure to clinical and medical environments.
• Must be able to lift 15 pounds at times.
• Driving in all weather conditions.

Benefits & Perks

Health and Wellness

• Medical, dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) + sick days
• Paid time off policy (non-exempt employees) + sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)
• Full-time employees

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.