Director of Recruitment and Enrollment Services

Director of Recruitment and Enrollment Services

Texas A&M University - Central Texas

Enrollment Management Proposed Minimum Salary $6,666.67 monthly Job Location Killeen, Texas Job Type Staff

Job Description

The Director of Recruitment and Enrollment Services is responsible for overseeing all recruiting efforts and strategy for Texas A&M University-Central and matriculation for undergraduate students. Lends direct support to the Assistant Vice President for Enrollment Management for the management and general administration of student recruitment, outreach, and enrollment services within Recruitment and Enrollment Services. Works in a collaborative management style with the Enrollment Management and Student Affairs team. Provides leadership and direction to the recruitment teams and enrollment services team to ensure comprehensive, quality service to prospective students and applicants. Responsibilities to include support of university enrollment management strategies, new program development and analysis, strategic planning, personnel management for outreach services; and audits reviews/compliance. Accepts committee appointments and leadership roles, and carries out other executive administrative responsibilities as directed.

Essential Duties and Responsibilities:

• Serves as departmental leader for Recruitment and Enrollment Services. Provides leadership and direction to the enrollment services and recruitment teams as it affects recruitment and outreach efforts, project/program implementation, and analysis. Responsible for hiring, training, evaluating, and developing departmental staff with a focus on high performance and exceptional customer service. Oversees fiscal operations, budget allocation, and departmental leadership. Provides direction to the assistant and associate directors of Recruitment and Enrollment Services in the planning, operation, and collaboration of regional recruiting, including: Collaborating with locally based Admissions, Financial Aid, and Outreach Center personnel for outreach events and programs. Developing relationships with outreach partners (high schools, community colleges, businesses, community organizations).Developing working relationships with academic/non-academic units and alumni to enhance statewide outreach. Conducting site visits to regional partners. Coordinating with Student Financial Assistance on recruitment scholarship allocations to support university enrollment and retention goals. Building relationships with underrepresented communities to respond to regional needs. Reviewing and recommending operational, equipment, and facility improvements for outreach.
• Drives a university or motor vehicle to attend meetings and coordinate recruitment efforts on and off campus. Establishes departmental direction, goals, agendas, and policies while managing staffing and space needs across varied geographic locations.
• Serves as the lead functional user for the recruitment CRM and related enrollment technologies. In collaboration with Enrollment Systems, Data and Reporting (who maintain system backend architecture and content production), evaluates, informs, and optimizes recruitment communication plans, yield workflows, and prospect engagement within the CRM. Evaluates recruitment data, process delivery methods, and the potential impact of policy changes. Provides vision and strategic planning for new recruitment and outreach initiatives. Participates in new program development to enhance prospective student engagement. As a member of the Enrollment Management & Student Affairs leadership team (T2), contributes to policy development, compliance, organizational structure evaluation, and special projects/grant proposals.
• Provides leadership on the analysis and re-engineering of business processes related to recruitment and enrollment services. In collaboration with Enrollment Systems, Data and Reporting and Enrollment Marketing and Communications, conducts ongoing assessments of recruitment programs and marketing activities to evaluate return on investment (ROI) and conversion trends throughout the enrollment funnel. Leverages continuous improvement philosophies to identify operational bottlenecks, propose strategic changes, and monitor post-implementation effectiveness. Analyzes industry trends and benchmarking data to streamline operations, reduce expenses, ensure customer-centric service delivery, and maintain compliance with federal, state, and local regulations.
• Communicates with prospective students, parents, and visitors to ensure a positive departmental experience. Collaborates with EMSA, Student Business Services, Academic Deans, and other campus partners to promote aligned programming and seamless student onboarding. Represents the Recruitment and Enrollment Services Office at official university functions, conducts presentations, and serves in leadership roles on university and external committees.
• Performs other duties as assigned.

Minimum Requirements:

• Bachelor's degree or an equivalent combination of training and experience.
• Five year of related experience.

Preferred Requirements:

• Experience with outreach, continuous improvement, and research and analysis of educational issues.
• Two to four years of admissions or recruiting experience at the Associate Director or higher level at a higher educational institution.
• Experience in strategic planning, development, and management of projects.
• Experience developing and implementing policies and procedures using a proactive team approach to continuous improvement.
• Functional experience with customer relationship management (CRM) systems, automated student information systems, and data processing.
• Experience supervising remotely located employees.
• Project management experience. Experience in a data-driven environment.

Salary: $80,000

Hours: Monday - Friday: 8:00 am to 5:00 pm. Nights and weekends as needed.

Supervision of Others: This position does supervise employees.

Work Location: This is not a remote position. The selected candidate will be required to work on campus.

To Apply:

Please apply directly on our Texas A&M University-Central Texas Job Site. Please submit a cover letter, a resume, and the contact information of three professional references when applying for this position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.