Admissions Supervisor

Looking to make a difference in the lives of pets and people? With an almost year‑round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization. The Admissions Supervisor is responsible for oversight of the admissions lobby of The Humane Society of the Pikes Peak Region, Colorado Springs location by supervising and supporting staff and providing excellent customer service to guests and animals coming into the shelter. The Admissions Supervisor ensures proper documentation, processes, and communication with guests, staff and other department team members. The Admissions Supervisor ensures an environment of compassionate and respectful animal and people care in accordance with HSPPR's mission, values, goals, and philosophies. Key Duties and Responsibilities Provides leadership oversight in the admissions lobby to ensure staff support, transactions and guest interactions are executed properly and efficiently, and that quality customer service is being delivered at all times. Recruit, train, mentor, and supervise Admissions Representatives and Specialists. Oversee scheduling, training, corrective action, and staff development. Compassionately and within the parameters of HSPPR's policies and procedures, assist guests in difficult conversations around pet ownership, requirements for reclaiming an animal, surrendering an animal, and owner‑requested euthanasia. Assist with deceased animals and proper care and disposal. Maintains a regular presence in the admissions lobby to provide staff support and ensure quality customer service is being provided for both internal and external customers. Ensure proper reporting and documentation to prioritize the return of animals to their rightful home whenever possible, recognize emergency or urgent situations when they arise, and expedite the flow of animals through the admissions department. Adhere to high quality standards of animal care, handling, and sanitation and ensure that protocols are followed at all times by all team members. Ensure compliance with all animal‑related ordinances, guidelines, laws, and refer cases to animal law enforcement and management when appropriate. Collaborate and communicate with animal law enforcement on animals in care. Communications Is visible to staff, communicates with management regularly and openly to discuss department needs, successes, and challenges. Skilled at de‑escalation. Can provide calm, compassionate, and respectful communication in difficult situations with both staff and guests. Communicates and problem solves with other department team members. Documents staff, guest, and volunteer complaints. Handles complaints and/or concerns with professionalism and good judgement. Organizational Development Ensures that policies and procedures are being followed. Develops new ideas with staff. Supports management and discusses differences privately. Encourages the use of volunteers and the solicitation of monetary and in‑kind donations whenever possible. Fiscal Responsibility Assists with ordering, maintenance, and inventory of supplies and equipment for the admissions department. Works closely with management to ensure that the department operates within the constraints of annual budget. Staff Management Utilizes performance‑based management when counseling and evaluating staff and sets measurable goals for employee growth. Submits evaluations on time and encourages continuing education for staff as it relates to the organization's needs. Recognizes good performance and coaches staff to correct problems. Other Commitment to the mission, values, goals, and success of HSPPR. Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies. Performs all other duties as assigned. Supervisory Duties Supervises Admissions Specialists and Admissions Representatives. Physical Demands Regularly sits at computer station, often in a shared office environment. The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight. Occasionally required to climb or balance, stoop, kneel, crouch, crawl, and smell. Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May be expected to be on feet for extended periods of time. Must be able to use both hands and arms to grip, pull and push utilizing safety equipment such as, but not limited to catch poles, snappy snares, leashes, ropes, muzzles. Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and depth perception. Must handle various animals of various sizes, including aggressive animals. Exposed to zoonotic diseases. Regularly exposed to noise and potential exposure to hazardous weather conditions. Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals. Schedule Requirements Wednesday‑Saturday: 8:00 am – 7:00 pm. Evenings, weekends and holiday shifts may be required as needed. Fully on‑site. Education and Experience Required Ability to effectively read, write, interpret, communicate, perform basic problem solving, and perform basic math as commonly expected from completion of a High School Diploma or Equivalent Education. One plus years experience in public administration, customer service, animal control, or a combination of equivalent education and work experience. Experience in professional animal handling preferred. One plus year of supervisory experience preferred. EBI (Euthanasia by Injection) certification required at time of hire or ability to obtain within 12 months of hire. Possess excellent communication and organizational skills. Must be detail‑oriented. Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent interpersonal and team building skills. Able to work through daily issues with staff and volunteers and create solutions. Positive attitude and professional demeanor. Proficient in Microsoft Office software, data entry and reporting. Experience with Chameleon or other Shelter Management Software highly desired. In addition to competitive salaries, we offer comprehensive benefits to our full‑time staff. Health Insurance 401K with employer matching up to 4% of salary Dental and vision Plans Supplemental Group Life Insurance Short and long term disability Insurance Paid time off Holidays Direct Deposit Personal Pet Perks Wellness Programs Paid Sabbatical after 5 years of employment The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program, visit Background Check and Waiver As a condition of employment with HSPPR, you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation, verification of citizenship/immigration status, and a motor vehicle record. By applying for this position, you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR. In consideration of any offers of employment made as a result of your interest in this position, by applying for this position, you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above. #J-18808-Ljbffr