Microsoft 365 Coordinator

Description

Microsoft 365 Coordinator Department: Information Systems Reports to: Director, Cybersecurity and Technical Services FLSA Status: Exempt The anticipated salary for this position starts at $70,000+ for the Coordinator role and ranges up to $102,500+ for the Engineer role. The final pay will be determined based on several factors, including qualifications, experience, education, and years within the job or industry, with a strong emphasis on maintaining internal equity. Who we are and what we're about: KU Endowment is an independent, nonprofit organization and the official fundraising foundation for the University of Kansas. We partner with donors in providing philanthropic support to build a greater KU. As an employee of KU Endowment, you'll witness firsthand the power of our donors' generosity. You will join a talented and fun group of people who are inspired to help KU through the support of loyal alumni and friends. This support fuels excellence, enabling students and faculty to develop innovative programs and research that distinguish the university. We connect the philanthropic passions of donors with the needs of students, faculty and programs – and everyone benefits. People are engaged. Purpose is ignited. Lives are changed. What we are looking for: The Microsoft 365 Coordinator is responsible for administering, supporting, and optimizing KU Endowment's Microsoft 365 tenants and associated cloud platforms. This role manages system configurations, monitors service performance, and ensures secure, reliable use of Microsoft 365 services across the organization. The ideal candidate has hands-on experience with cloud administration and demonstrates strong problem-solving and collaboration skills. The individual in this position is expected to embrace KU Endowment's stated core values – collaboration, curiosity, empowerment, and excellence – and demonstrate support for them through professional interactions and activities. Hybrid Work Environment: Following the initial training period, this position offers a hybrid work schedule, with the flexibility to work remotely for part of the week. However, the role requires multiple days per week on-site at our Lawrence, KS office to ensure effective collaboration, team engagement, and alignment with organizational goals. What's a typical day look like? Serve as the first point of contact for general Microsoft 365 and associated application questions and end-user support needs. Assist with user account setup, access changes, and deprovisioning under the direction of senior technical staff. Support onboarding and offboarding workflows related to Microsoft 365 applications. Support the creation and documentation of newly designed and requested workflows Maintain documentation, how-to guides, and training materials for staff. Assist with tracking licenses and reporting usage trends to the Microsoft 365 Analyst. Coordinate communication about Microsoft 365 updates, feature changes, or training opportunities. Help maintain accurate records of permissions, groups, and access assignments. Participate in routine security and compliance checks alongside the Analyst and/or Engineer. Provide administrative assistance for projects and enhancements within the Microsoft 365 environment. Collaborate with the cybersecurity and technical services teams to support organizational technology initiatives. Regular and reliable attendance is essential for this position. Performs other duties as assigned. What's required to be considered: BS in Computer Science, Business, or equivalent experience. One or more years of business-related IT experience. Microsoft 365 product knowledge experience. Ability to communicate on a technical and non-technical level. Excellent relationship-building skills and ability to work collaboratively with stakeholders at all levels. Analytical and creative problem-solving abilities. What separates the best from the rest? Experience in ITIL based Help Desk environments. Demonstrated understanding of Software as a Services (SaaS). Experience with Microsoft 365 platform administration. Familiarity with ITIL concepts Physical Requirements: A valid driver's license. Must have access to reliable transportation to travel between multiple locations for training, donor meetings, networking, events and/or work-related activities. Must be able to respond quickly and effectively to directions and safety hazards. This job operates in a professional office environment. This role routinely uses standard office productivity machinery such as computers, keyboards and a mouse, laptops, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, some filing is required. This would require the ability to move files, open filing cabinets and bend or stand as necessary. The ability to observe details at close range (within a few feet of the observer). The person in this position frequently communicates with colleagues and general public. Must be able to communicate with others effectively. Physical effort/lifting, such as medium up to 50 pounds. Rare travel requirements can include the following, evenings, weekends, and out-of-town overnights as a regular part of the job. KU Endowment is committed to providing reasonable accommodation to qualified individuals to enable them to perform the essential functions of the job as regulated by ADA. If you require accommodation for any part of the application process or during employment, please contact to discuss your needs. We've got you covered: KU Endowment offers a competitive salary with an excellent benefit package including: 100% employer-paid pension plan Health, dental, and vision insurance 401(k) and Roth 401(k) matching program Section 125 flexible benefits Generous paid leave including holidays, personal and sick leave Volunteer and community engagement opportunities Paid Parental Leave Life, AD&D, short- and long-term disability insurance Legal & ID Theft protection Critical Illness Accident and Hospital Indemnity insurance KU education assistance Free parking Sounds good, right? What's next? Please include your resume and cover letter when applying for this position on our website at Questions regarding this vacancy may be addressed to: Human Resources KU Endowment PO Box 928 Lawrence, KS 66044-0928 Email: Review of applications begins immediately and continues until the position is filled. Because of the sensitive nature of KU Endowment business and the importance of our reputation with donors, KU Endowment conducts a comprehensive review of applicants. By submitting your application, you authorize us to conduct reference checks and a review of available public information. Employment is contingent upon background and reference checks that KU Endowment finds acceptable.