FL-DBPR-CTMH-Compliance Officer

Compliance OfficerLocation: 8550 NW 33rd St., Suite 401, Doral, FL 33122 2601 Blair Stone Road, Tallahassee, FL 32399Pay rate: $38.14/hr on W2Either Webcam OR In Person interviewDuration: 11 WeeksRequired SkillsAbility to speak and understand EnglishHigh school diplomaExcellent written and oral communication with the publicAbility to read and interpret Florida State StatuesExperience working with the public in a professional work environmentExperience working with the public and analyzing complaintsExperience using VersaExperience using OnBase systemBachelor’s DegreeCandidate Responsibilities :Contact constituents/complainants to discuss the details of the complaints that are filed.Read state statute and compare with complaints to analyze the issue.Communicating with the public, so good customer service skills are a MUST.Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.Provide any resources or referrals, as appropriate.Send a written correspondence to the complainant once approved by the supervisor.Close the case out by adding the appropriate codes/activities/statues in Versa.Document the actions in the OnBase system.