Director of Admissions

Job Description

Job Description

Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery. We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness. We invite you to explore a career with Wellbridge and are proud to offer comprehensive and affordable benefits including lifestyle perks such as free cafeteria service and an on-site gym/wellness center!

DIRECTOR OF ADMISSIONS ACCESS SERVICES - Full Time.  On Site in Calverton, NY.

Responsible for the oversight, coordination, and planning of the Admissions Teams, including reception staff members to ensure the highest standard of Customer and Patient Care is delivered and maintained in all aspects of the Customer Service function including inbound and outbound call management complaints, appeals and grievances processes, etc.

RESPONSIBILITIES INCLUDE:

• Collaborate with the Utilization Review and VOB departments to assure accurate, and timely verification of benefits as well as maximization of utilization towards positive patient outcomes, satisfaction, financial stability
• Direct, monitor, assign, and evaluate workflows and processes in assigned areas. Works with other departments to ensure continuous seamless process flow 
• Continuously review and monitor processes for process automation, and ways to improve individual and department productivity and performance
• Collaboration with the Executive Team to strategically advance operations and maximize patient access and overall growth as well as communicate any trends/issues identified
• Responsible for attainment of all performance measures including quality, service level, and customer satisfaction
• Leverage data and financial analysis, workforce models and innovation to inform, advise, problem solve and influence decisions and outcomes that align the strategic priorities and metric expectations inclusive of conversion rate from qualified calls to admissions utilizing a CRM
• Collaborate with Information Systems to identify on-going system reporting needs to support the admitting, patient registration, insurance verification, financial counseling, and point-of-service patient payment functions
• Ensure adherence to all aspects of state, local and federal regulations and maintain awareness of current issues and legislative mandates regarding changes in policies, procedures and regulations which impact the patient access service areas; recommend and implement appropriate changes.
• Manage the recruitment and selection of staff as well as continued employee development, policy and procedure development and implementation, and performance management
• Maintain and enforce patient/client/employee confidentiality
• Foster a spirit of employee teamwork and engagement to make tangible improvements that supports our goals to elevate the patient experience, maintain employee satisfaction, and meet agency goals
• Assist in development of departmental policies and standard operating procedures
• Active involvement in quality assessment and improvement activities
• Development of management reports that measure key performance indicators and overall efficiency/effectiveness

OTHER DUTIES:  

This job description is intended to provide general guidance and not designed to cover or contain a comprehensive list of relevant activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.  

ESSENTIAL FUNCTIONS:

Provide patient admission related tasks. For patient care needs, this is an on-site role.  Clearly communicate and exchange information verbally and electronically.  Consistent computer and phone, general office equipment use. Generally sedentary, traversing office and facility areas.  

QUALIFICATIONS:

• Bachelor’s degree in Psychology, Social Work, or related field. MA preferred.
• Knowledge and experience in call center functions, admitting and registration in a healthcare setting
• A minimum five years’ experience in the addiction and/or mental health treatment field, with at least two years in a supervisory capacity preferred.
• Experience with implementation of new systems, project management, and goal achievement.  Knowledge of insurance plans/verification/authorization/orders, managed care preferred.
• Experience with Salesforce and EMR platforms, MS office applications

Knowledge, Skills, Abilities

• Proficiency in regulatory requirements
• Good understanding of the local market and referral base
• Knowledge of HIPAA policies and procedures
• Knowledge of Five9 Call Center Software

We are an Equal Opportunity Employer and committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital or familial status, pregnancy, reproductive health decision making, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.