Security Analyst I

BEAR Technologies is a SOC 2 Type II certified MSP/ISP seeking a motivated Security Analyst I to join our security team. In this role, you'll be on the front lines of protecting our clients' environments - monitoring for threats, responding to incidents, and helping harden the systems we manage. This is a great opportunity for someone early in their security career to gain hands-on experience across a wide range of technologies and client environments.

Responsibilities:

• Monitor security alerts across EDR, SIEM, and email security platforms; triage and escalate as appropriate
• Respond to and document security incidents, following established incident response procedures
• Conduct vulnerability scans and assist with remediation tracking across client environments
• Support identity and access management tasks, including MFA/SSO enforcement and Entra ID conditional access reviews
• Assist with security awareness training initiatives and phishing simulation campaigns
• Maintain and update security documentation, runbooks, and client-facing reports
• Collaborate with the NOC, helpdesk, and field services teams to remediate identified vulnerabilities and misconfigurations
• Participate in security assessments and audits to support client compliance requirements (SOC 2, HIPAA, CMMC, etc.)
• Assist with onboarding new clients into our security stack and baseline hardening processes
• Track and manage security tickets through completion using our PSA/ticketing platform

Minimum Qualifications:

• Understanding of cybersecurity principles, including threat and vulnerability management, risk management, incident response, and identity and access management
• Understanding of common industry tools and practices such as EDR, SIEM, Email Security, MFA, and SSO
• Excellent analytical and problem-solving skills
• Superb written and verbal communication skills, with the ability to translate technical findings for non-technical stakeholders
• Ability to work collaboratively in a team environment with personal integrity and strong interpersonal skills
• A dedicated work ethic, attention to detail, self-sufficiency, and time management skills
• Ability to work under stress in emergencies with the flexibility to handle multiple high-pressure situations simultaneously
• Willingness to participate in an on-call rotation for after-hours security incidents

Desired Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Security+ Certification (or equivalent, such as CySA+, GSEC)
• 1-5 years of IT support or security administration experience
• Knowledge of network infrastructure, including routers, switches, firewalls, network protocols, and other related concepts
• Experience with Microsoft Entra ID and Microsoft 365 Defender
• Familiarity with ticketing/PSA systems (e.g., ConnectWise) and RMM tools
• Exposure to a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment
• Basic scripting or automation experience (PowerShell, Python) a plus

If you meet the minimum qualifications and possess some of the desired qualifications, please apply with your resume and cover letter. We offer a competitive salary and benefits package, and we are committed to providing a supportive and inclusive work environment.

This is an onsite position in Plano, TX.