Customer Experience Coordinator

Customer Experience Coordinator

New Reach, headquartered in Tempe, Arizona, operates a unified platform of community-centric ecosystems where members engage, transact, and grow. We don't sell courses or contentwe build environments where real outcomes happen through purpose-driven engagement and collaboration.

With over 37,000 members, we've proven this model works. Starting in real estate and now expanding across industries, our platform connects people to tools, capital, opportunities, and each other in ways that compound success over time. Community isn't a feature hereit's how outcomes get delivered.

As members engage, leadership emerges organically. Regional groups form, peer-led initiatives launch, and people build together while staying connected to something largera system designed to scale through connection and member-driven collaboration.

You won't just "manage a group" you'll own their experience. From live sessions to daily engagement, you're the person making sure everything runs smoothly, professionally, and at a high standard.

We're looking for someone who is organized, proactive, and calm under pressuresomeone who notices what others miss and handles it before it becomes a problem.

What You'll Do

• Lead and moderate our private Facebook communitieskeeping conversations focused, engaged, and on-brand
• Run live Zoom sessions (chat, Q&A, troubleshooting) in real time
• Manage multiple priorities at once without things slipping through the cracks
• Guide members to the right resources and next steps
• Track feedback and identify ways to improve the overall experience
• Handle backend operations (access, records, communication tracking) with accuracy
• Collaborate with internal teams to execute launches and engagement strategies
• Travel a few days, 34 times per year for events

What We're Looking For

• 2+ years in customer success, or member engagement (required)
• Strong communicatoryou can confidently engage with both new members and high-level clients
• Proven reliabilityyou follow through, stay organized, and don't need constant oversight
• Comfortable in a fast-paced, high-expectation environment
• Highly detail-oriented and able to manage multiple moving pieces
• Tech-comfortable (Facebook Groups, Zoom, Kajabi or similar platforms)
• Bonus: experience in real estate, education, or membership-based programs

Must be based in the Greater Phoenix area (in-office role)

Why This Role Matters

You're the difference between a disorganized community and a high-level experience people trust and want to stay in.

Benefits

• Paid Time Off and Holidays Off
• Health Package - Medical, Dental and Vision
• Optional 24/7 tele-health support, short & long term disability and life insurance
• 401(k) with company match at 4%
• Maternity and paternity leave
• Free enrollment in our online courses
• Servant leadership team with open door policy
• Continued development and internal growth opportunities
• Positive culture that values hard work and relationships
• National and international volunteer opportunities
• Frequent company events!

New Reach supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.