Customer Experience Coordinator

Customer Experience Coordinator – New Reach Location: 100% on‑site in Tempe, AZ Type: Full‑Time – Salary = $55k with up to 15% bonus New Reach, headquartered in Tempe, operates a unified platform of community‑centric ecosystems where members engage, transact, and grow. We don’t sell courses or content—we build environments where real outcomes happen through purpose‑driven engagement and collaboration. What You’ll Do Lead and moderate our private Facebook communities—keeping conversations focused, engaged, and on‑brand Run live Zoom sessions (chat, Q&A, troubleshooting) in real time Manage multiple priorities at once without things slipping through the cracks Guide members to the right resources and next steps Track feedback and identify ways to improve the overall experience Handle backend operations (access, records, communication tracking) with accuracy Collaborate with internal teams to execute launches and engagement strategies Travel a few days, 3–4 times per year for events What We’re Looking For 2+ years in customer success or member engagement (required) Strong communicator — confidently engage with both new members and high‑level clients Proven reliability — follow through, stay organized, and work without constant oversight Comfortable in a fast‑paced, high‑expectation environment Highly detail‑oriented and able to manage multiple moving pieces Tech‑comfortable (Facebook Groups, Zoom, Kajabi or similar platforms) Bonus: experience in real estate, education, or membership‑based programs Must be based in the Greater Phoenix area (in‑office role) Why This Role Matters You’re the difference between a disorganized community and a high‑level experience people trust and want to stay in. Benefits Paid Time Off and Holidays Off Health Package - Medical, Dental and Vision Optional 24/7 tele‑health support, short & long term disability and life insurance 401(k) with company match at 4% Maternity and paternity leave Free enrollment in our online courses Servant leadership team with open door policy Continued development and internal growth opportunities Positive culture that values hard work and relationships National and international volunteer opportunities Frequent company events! New Reach supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply. #J-18808-Ljbffr New Reach Careers, LLC