Operations Manager

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Position Overview DH Pace Company, Inc. in Harlingen, TX , aspires to hire an Operations Manager who will actively manage our Commercial Operations Department. As the Operations Manager, you will manage the Harlingen commercial installation and/or service departments which perform commercial work in the Harlingen Metropolitan area. Product knowledge NOT required, however, experience managing a service or installation team responsible for servicing or installing mechanical and/or electrical products and/or equipment in homes is preferred. Responsibilities Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives Collaborate to ensure operating budgets and sales goals align and are on track monthly Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast Establish objectives and action plans and ensure all are consistent with corporate objectives Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews Effectively lead meetings, set performance expectations and hold employees accountable Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities Qualifications Bachelor’s degree preferred with a minimum 2 years’ performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials. Possess an ability for technical applications, mechanical/electrical systems and problem solving Experience conducting meetings with exempt and non-exempt personnel, as well as hiring, training, developing and conducting annual performance reviews Must enjoy a high level of activity in a hands‑on environment where there is an emphasis on meeting deadlines and providing unmatched customer service What We Offer Comprehensive medical, dental, and vision coverage — available your first full month Generous paid time off plus paid holidays and floating holidays Company‑paid life insurance, short‑term disability, and long‑term disability 401(k) with employer match Health Savings Account (HSA) and Flexible Spending Account (FSA) options Voluntary benefits including supplemental life and critical illness coverage Employee discounts for you and your immediate family Competitive compensation with annual performance reviews Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr