Floor Host, Casino

Summary Statement A Casino Floor Host develops and maintains relationships with targeted (Mass and Premium Mass segments) gaming resort patrons through personal contact to generate incremental revenue. Floor Hosts provide exceptional guest service while promoting membership benefits, rewards, and promotions. The role is responsible for ensuring personalized experience for qualified players to build loyalty to RWLV and develop guests by driving hotel stays at RWLV. The ideal candidate for this position should thrive in a fast-paced, guest-focused environment and have a passion for meeting and assisting gaming/non-gaming resort guests, with a focus on building lasting relationships with casino patrons. Primary Job Duties Cultivate and identify patrons with incremental spend throughout the resort. Interact with players primarily in person on property, as well as via telephone, e‑mail, text message, and written correspondence as needed, and maintain a high activity and personal touch for our guests. Handle all aspects of the guest’s visit (book spa, dining, in‑room dining amenities, ground transportation, cabanas, hotel rooms, assist with casino credit, oversee folio check‑out, etc.) for guests. Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues. Adhere to Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements. Obtain and maintain position‑specific licensing. Use cellular phone for job related operational tasks, job duties, review of company documents, etc. Other duties as assigned. Qualifications Previous experience in a casino, hospitality, or customer service role. Strong interpersonal and communication skills with a passion for guest service. Ability to work varied shifts, including nights, weekends and holidays. Comfortable working in a fast‑paced, high‑volume environment. Ability to effectively communicate in English. Polished appearance and demeanor. Ability to handle sensitive information with discretion and professionalism. Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies and procedures. Preferred Qualifications Basic understanding of casino loyalty programs and promotional strategies. Proficiency in POS systems, CRM platforms, and Microsoft Office Suite. Resort marketing or premium customer hosting experience. Minimum Education and Experience High school diploma or equivalent required. At least 21 years of age. Preferred: Minimum 3 years of customer service experience in a guest‑facing role. Certificates, Licenses, Regulations Proof of eligibility to work in the United States. Must obtain and maintain required gaming registration and licenses. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be tolerant of varying conditions of noise level, temperature, illumination and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions. Equal Employment Opportunity Statement Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr Resorts World Las Vegas