Client Success Representative

Managing a portfolio of veterinary practice accounts, the full-time Client Success Representative will oversee client onboarding, conduct regular check-ins, and drive product adoption while working remotely. Key responsibilities Act as the main point of contact for veterinary practices, ensuring they receive full value from the Keystone platform Lead onboarding and training to help new clients become confident users of the software Monitor account health and proactively address risks to protect renewals and prevent churn Required qualifications 2+ years in customer success, account management, or a client-facing role, ideally in a SaaS environment Strong relationship-building skills with a genuine drive to help clients succeed Organized and proactive, capable of managing multiple accounts and priorities simultaneously Ability to quickly learn software and explain it clearly to non-technical users Experience with a CRM or customer success platform