Workforce Case Manager

Job Description

Job Description

Description:

As an IPS Case Manager, you'll be the steady, trusted adult in the lives of youth navigating some of the hardest moments in their adolescence. You'll be helping them stay in school, out of the justice system, and connected to family and community. You'll work as part of a close-knit team, backed by a Great Place to Work-certified organization with over four decades of roots in North Philadelphia.

About Xiente 

Xiente, formerly known as Norris Square Community Alliance (NSCA), is a nonprofit organization dedicated to transforming communities by empowering individuals to achieve economic mobility. Established in 1982 by a group of neighborhood women, Xiente has grown to address the comprehensive needs of the community, including affordable housing, community organizing, employment training, early childhood education, and youth development programs.

Xiente's mission is to break the cycle of generational poverty by providing families with the skills and resources needed to achieve prosperity. With a holistic and proactive approach, the organization offers a variety of programs, including mobile preschools, economic mobility initiatives, and community development projects. Xiente's innovative strategies and dedication to community engagement have made it a trusted resource for thousands of families over the past four decades.

The Xiente Teen Center provides vital youth development opportunities, operating from 3 PM to 9 PM to engage teens in productive and educational activities. Additionally, the center serves as a curfew center for youth from 9 PM to 2 AM, offering support and services to those brought in by the police after curfew hours.

For more information, visit Xiente's website at

About the Role

The Intensive Prevention Services (IPS) Case Manager supports at-risk youth in achieving social and academic success through comprehensive, intensive programming. The Case Manager helps prevent at-risk youth's entry or re-entry into the juvenile justice system. You'll work closely with an IPS Counselor as part of a small team, ensuring each youth gets tailored, consistent support.

The IPS program, funded by the City of Philadelphia Department of Human Services, is an after-school initiative providing early intervention services for youth exhibiting high-risk or at-risk behaviors.

What You'll Do

Direct Client & Family Support

• Conduct initial assessments with clients and families.
• Gather client/family information through interviews, case history, and observation.
• Make weekly home visits, often alongside the assigned Counselor.
• Assist with transportation of clients as needed.

Family & Community Engagement

• Link families to the program's parent education component and family activities.
• Consult with the IPS Counselor on referral needs — especially for substance abuse and mental health — and follow through on referrals.
• Collaborate with the IPS Counselor and team on step-down and discharge planning.

Case Planning & Documentation

• Collaborate with the team to build each youth's Individual Service Plan.
• Lead monthly case review meetings and track progress toward outcomes.
• Document all casework, including assessments, IPS records, and monthly statistical/narrative reports.
• Represent assigned youth at court appearances.
• Participate in interdisciplinary meetings and weekly supervision.
• Other duties as assigned.

Qualifications

Required

• Bachelor's degree in a relevant field (social work, behavioral health counseling, juvenile justice, education) — or equivalent experience working directly with youth.
• At least 2 years of experience working with youth or young adults.
• Strong interpersonal, verbal, and written communication skills.
• Proven ability to work collaboratively as part of a team.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational skills and comfort managing documentation and paperwork.
• Ability to secure PA Child Abuse, PA Criminal History, FBI, and National Sex Offenders clearances.
• Ability to secure health clearances every two years and a TB test once.

Preferred

• Bilingual (Spanish).
• Valid driver's license and insurance.

Our Culture

We're looking for someone who believes in equality and economic mobility for all, thrives in a collaborative, mission-driven team, and brings professionalism, integrity, and a growth mindset to their work every day.