Commercial Service Coordinator Security, Access, CCTV & Fire Systems

Atronic Alarms

Commercial Service Coordinator Security, Access, CCTV & Fire Systems

Kansas City, MO | Full-Time | MondayFriday, 8am5pm

Atronic Alarms has protected commercial businesses across the Kansas City area for over 40 years. We're growing, and we need an organized, customer-focused Commercial Service Coordinator to be the hub connecting our clients, technicians, and vendors.

What You'll Do

Be the first point of contact for commercial clients calls, emails, and texts
Schedule installations, service calls, and routine system inspections
Coordinate with vendors and technicians to keep jobs on track
Provide basic technical support (toggling chimes, silencing keypads, pulling system reports)
Monitor system health alerts and get ahead of issues before they become problems

A Typical Day

You'll start by reviewing the day's schedule and clearing any conflicts, then move into following up on overnight service tickets, helping clients troubleshoot, and booking new jobs as they come in. Throughout the day you're coordinating with field technicians to make sure the right people and parts are in the right place closing the loop so nothing falls through the cracks.

What You Bring

Required:

Strong multitasking and prioritization skills you keep moving parts organized
Clear, professional communication, written and verbal
Comfort learning new software/technology on the job

Nice to Have:

Experience in a field service, installation, or trades-adjacent industry
Experience in service coordination, dispatching, or customer service
Familiarity with security, fire, or low-voltage systems

Why Atronic

Pay & Stability: Consistent MondayFriday daytime schedule, no nights/weekends
Health Coverage: Atronic covers 75% of Medical, Dental, Vision, Life & Disability premiums
Retirement: 401(k) with company match
Time Off: 8 paid holidays + PTO
Growth: We promote from within this role is a launchpad, not a ceiling
Culture: Team lunches, outings, and recognition events for a team that's been around 40+ years and isn't going anywhere

Ready to be the calm, organized center of a busy commercial service team? Apply today.

Atronic Alarms

Apply

Vacancy posted 1 day ago

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